Belle FlameAt Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Belle Flame (belleflame.com) has 343 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Laura H.
I have tried to contact customer service I talked to Lionel 11 days ago about an issue I was having with a part on the stove. He told me he'd get back to me I tried to call him on the 10th day & no answer. Customer service could definitely be improved. Other than that the stove is awesome.
Lucas A.
Great company to do business with took excellent care of customer thanks again for the great customer service and fast delivery ready to try out my new buck model 91 stove
Response from Belle FlameDec 21, 2022
Hi Lucas! Thank you for this review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Belle Flame team!
Nick
This company went above and beyond my expectations! I like the quality of the products.
Response from Belle FlameDec 21, 2022
Hi Nick! Thank you for this review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Belle Flame team!
Teyja
Great product! Even better customer service ! Strongly recommend!!
Response from Belle FlameDec 21, 2022
Thank you for your business and the good review, Teyja!
W. T.
They shipped me a item that was canceled two months ago. Now they won’t give me a return authorization. I need a return authorization ASAP!!!!!!
Response from Belle FlameDec 21, 2022
Hey Thomas, This is definitely not the type of experience that we want you to have. Our team already responded to your email regarding the Shipped item and we wanted to make sure that we have covered all your concerns/issues with your order. We are always striving to improve our services and products. Thank you for your business! And don't feel hesitate to reach us if you have any questions or issues. Send us an email to [email protected], Start Live Chat: www.belleflame.com Call us: (404)528-3558
Reall A.
The best service all my products came on time will definitely shop again.
Response from Belle FlameDec 21, 2022
Thank you for your business and the good review, Reall Ajoka!
William M.
The listing was worded incorrectly during a Black Friday sale and we purchased a electric fireplace that was said to include the insert, but it did not. After contacting Belle Flame their solution was to offer me a 13% discount in the highly marked up insert, which was less of a discount than their ongoing sale. Customer service was responsive but ultimately we paid more for the fireplace through them than we would have purchasing the complete unit elsewhere. Buyer beware.
Response from Belle FlameDec 21, 2022
Thank you for sharing your feedback William. Your feedback is highly valued and this has been forwarded to our management team. We apologize that our service did not satisfy your expectations. We set high standards for our business and this will definitely help us grow as a company. We are terribly sorry for all the inconvenience this has caused, though, please know that this isn't the experience we want you to have. All the details have been forwarded to the right department. Don't hesitate to reach us via call, email, or text. Our specialist is working on this case. Thank you!
Scotty R.
Belle Flame shipped my Buck gas log stove expeditiously with free shipping plus they offered a generous black Friday savings coupon at checkout. Shipping company delivered item courteously placing inside my home over threshold. Item was packaged and palleted professionally with no damage or issues. Highly Recommend this company. “Unusual” great customer service these days! 6 stars ⭐️⭐️⭐️⭐️⭐️⭐️
Response from Belle FlameDec 21, 2022
Scotty, thank you for this honest review!! Our goal is to always provide the best quality service and product. We're glad you gave us the chance to demonstrate in word and deed how much we value you as a customer. Warm regards from the entire Belle Flame team!
