Belle FlameReviews of belleflame.com

Echoing other reviewers here. Was told multiple times that my item would be 'received in 2 weeks', and it was never shipped. Eventually cancelled order and money was refunded. No restitution for my money being held for 2.5 months. DO NOT buy from this business.

Good price on the Primo XL grates. Shipping took a long while. More communication would have been great.

*** updated review. After much frustration I did recieve my heater. It was in perfect condition, easy to install and works wonderfully. This company needs to work on their customer service and shipping. This took way too long to reach its final destination and too much of my time trying to reach out to the company. But not a scam!**** I gave 1 star because I couldn't give a lower rating! Contacted this company while awaiting shipping. Contacted 3 times prior to someone responding. I was told my item would be shipped on Tuesday, finally, via email. It's Thursday and its still not shipped. I'm ready to file fraud charges against this company due to poor communication and I feel that it is fake.

Parts I received were just what I ordered, quick service and honest business!

Avoid This Company – Dishonest and Incompetent I had an absolutely terrible experience with Belle Flame. I ordered a water heater that never shipped for over a month. Every time I reached out for updates, I was met with vague excuses and delivery dates that kept getting pushed out. When I expressed frustration about the lack of accountability, I was told they had finally received my order and would ship it out “on overnight.” That turned out to be another empty promise. After multiple calls asking for a tracking number, their representative told me he would call me back in 5 minutes. Not only did he never call back, but 20 minutes later the company canceled my order without my consent. This company operates with zero professionalism, zero accountability, and zero regard for customer service. They misled me repeatedly, wasted weeks of my time, and then canceled my order rather than resolving the issue. Belle Flame is dishonest, unreliable, and incompetent. Do yourself a favor and stay far away from this reseller.

I had a great experience. I ordered a &2" brand new fire place with accessories, around $10k worth of goods. Belle flames delivered all of the product with no damages. I was really impressed and happy. I got everything to me on time at a great price. Thank you Belle Flames. The fire place looks awesome.

If only there were negative stars… I had a very poor experience with Belle Flame. They sold me a water heater that turned out not to be in stock, then kept me waiting over two months while claiming there was a manufacturer shortage (which the manufacturer later confirmed wasn’t true). When I finally asked for a refund, it took another 60 days—and I ultimately had to dispute the charge through my bank to get my money back. Based on this, I cannot recommend them.

The barbecue was slow to ship and the first two times it arrived broken. I guess these ceramic bbqs are just very fragile given the weight. BUT - 1) I'm not sure whether that's on belleflame or the shipper and 2) more importantly, Lionel in support was great, and worked with us to get the shipment re-issued both times, and it ultimately got here safely.