Belle FlameReviews of belleflame.com

Everything ended up ok. I had to fabricate some brackets to fit the doors because they were not actually meant to fit the fireplace i have (small by about 3/4" vertically and horizontally... which is ok, you cant tell but the standard hinge points did not fit), I do love them now, they fit and look great after retrofitting them. Belle Flame's chat is not very good. they don't answer right away and are very short. i asked a vague question whether or not the doors would fit in my fireplace, and just got a "yes those will work" then they ended the conversation. Im sure most people would have returned them in the same situation.

SCAM ALERT!! I purchased a propane tankless water heater instead of natural gas unit by accident. When I went to install it I realized my mistake and reached out to Belle Flame to return the unit per their policy. They were very slow to respond and did not help in returning the unit so I filed a claim through my credit card company. Once I filed the claim they agreed to return the unit and sent me a packing slip. I mailed the unit back to them and they have ghosted me since. I tracked the return and saw that it was delivered back to them but they have not refunded my money or responded in any way. This company is a scam. STAY AWAY!!

My general contractor referred me to the site, and I purchased the gas heater from them. The shopping experience for the item I wanted to buy was easy, and the shipment was received as expected. Their prices are relatively lower than others during a flash sale.

Great grill. It took a while (nearly a month) to deliver though

Very slow to ship. Wood stove parts arrived and were missing one of four screws. Did not contact seller to replace screw as I had one, but given the price of such parts they need to be complete.

Responsive customer service, thank you

Fast response, great quality

I ordered a patio fire table. And while it was damaged on arrival the folks at Belle Flame were considerate and worked to help resolve the problem. I appreciated their interest in making me happy. I would buy from them again.