Lianne M.
RUDE MANAGER AVOID AT ALL COSTS.
We Visited Milton Keynes Stadium this evening on 22nd January 2025 at 19.15pm Table booked for 5 People . The Food was lovely. We had the £5.00 meals, Deserts, Drinks. We asked to spilt the Bill into two half's so that one paid the Pasta Meals and one paid the remainder of the bill as we had an Blue Light Card as we work for the NHS. The young girl was pleasant and young gentleman. They said that they would speak to there Manager. Then the Manager Alexander/Alexa came along with an extremely bad attitude and refused to do this. She was extremely rude even about given her name. We can go anywhere and spilt the bill she was totally rude and when we said to her that she was being rude the made rude comments to us by saying that she can afford to pay and we need the discount. The Manager rolled her eyes at us several times during the conversation and at her staff as well. When we said to her to stop being rude she raised her voice, I said that the what happened to your customer service skills as customers are always right. Her comment was i don't think so. She accused us of being rude when in fact her colleague has to ask her to keep the noise down. I have never been treated this way at all by any person when eating in any restaurant. She was personal, rude and generally had an huge attitude. This Manager should not work in Customer Service. When we asked about Management she quoted well i am the manager and there is nothing you can do about this. We in the end gave up and paid the bill without receiving our Blue Light discount. We had the Pasta Meals for £5.00 but couldn't take advantage of the blue light discount on other half of our bill. There was five of us and we wanted one person to pay for the meals and one person to pay for the remainder of the bill. We work hard within the NHS and should have been able to spilt the bill as there was 5 People. we only asked to spilt this in two as there was five people. I will not be returning to this premises of Bella Italia again while this Manager is there. I work In Customer Service have never been spoken to like this before. This is not an one off as myself and my husband had an meal there an week ago and she was rude to customers she even turned away an party of 15 people as she said i cant join tables together. Why would you want an Manager who speak to Customers rudely and turns away customers.