Bella ItaliaReviews of bella-italia.com

Had vegan and glutenfree lentil ragu, not meant to be spicy at all, since I suffer from IBS. It was SO spicy, even my partner, who is used to spicy food, found it very spicy. I asked for a replacement (plain fries) and they took the pasta away. They still charged me for the inedible dish that was taken away, so my partner couldn't even finish it. They started arguing with me in front of everyone else that the meal wasn't spicy at all. Very poor customer service! In the end they lied about taking it away and it took a long discussion and them speaking to an alleged manager who I never saw to finally take the dish off the bill. Also The crockery was filthy and not cleaned properly, had to ask for fresh cups. Not coming here again!!

The Chicken burger was so tough I could not cut through it, (likely reheated or re-cooked, so sent it back. The second burger has dried on cold cheese on it that could not be swallowed. The ‘chicken’ was a processed meat with absolutely no flavour. This was without a doubt the worse meal of 2023. Shocking! My promise to Bella is that I will never darken your doors again, but I will tell everyone what I think.

The food came cold so sent it back and when it came out again was still only warm. Waited ages to be served as there were not enough staff. The food was also tasteless. The guy serving was run off his feet but was very pleasant but was not happy when we didn’t want to pay the service charge as he felt that it was about him. We felt that he should not have challenged this. This was at the strand.

Went twice within a couple of weeks as it was so good. Nottingham Corner House area. Delicious food, wonderful service and a nice chat with the manager too will definitely return, this place knows how to get it just right thanks to Sam and the team

Get off the high street your service food is not up to standard !!!!!

We went to Bella Italia twice during our stay at centre parcs in Whinfell and on both occasions was served by Mike. He was an excellent server and always made sure we were okay with everything. You could look around the restaurant whilst you were there and see him giving the same amazing service to every customer and everyone. Food was lovely, I had a chicken pizza for the first time and seafood risotto the next meal and both were delicious

Our group of 4 of us visited Bella Italia Oxford, one of party has food intolerance, which was advised in advance and acknowledged on arrival. Notification also put on the table. Probably through busyness and noise this was not picked up on the order placed and food intolerance was delivered on 2 occasions one main and one dessert. Highlighted at the time and subsequently further, once we left Bella Italia have initiated intensive training on this matter immediately and have apologised for the situation that occurred. This is a demonstration how to make a negative into a better positive experience ensuring things like this won’t and don’t happen again.

Diabolical food was cold craggy and cogealed hardly any carbonara very disappointed