belairdirectReviews of belairdirect.com

Bed experience

I want to do my renewal but they told me to go to a different company because they didn't know how to help me fill the renewal .....

I have been a Belairdirect customer for 15 years and have never missed a payment. When I added my wife to my policy, I was told there would be no charge. I was then billed $345 and have been unable to get a clear explanation for why. I contacted customer service multiple times, but there were significant communication difficulties, and I was unable to receive clear answers to my questions. After 15 years of loyalty, I expected better transparency and customer service. I am extremely disappointed with how this situation was handled and am considering moving my insurance elsewhere.

Très mauvais service d évaluation en cas de accident.fuyer cette compagnie.vous êtes coupable sans avoir pu donner votre avis.les prix sont compétitifs mais l évaluation des responsabilités en cas de accident est biaisé

Belair Direct is terrible when making a claim. It took nearly over a month to review body shop’s photos for an estimate. Other Car broke down, requested roadside assistance, they chose a third party that was already on a call and a 40 minute wait estimate changed to 1 hour and 30 minute wait estimate

Very good company. Very good at taking your money. Very poor at customer service. Made a claim (first time in my life) for an accident which was clearly the other driver's fault (she admitted, the police decided). a week after the accident and the claim, 0 updates, 0 progress (I took the car to a body shop a day after the accident). Out policy doesn't include a rental car, but since it was the other side's fault we asked for a rental at their expense. At first Belair said we will get it and just need to wait 24-48 hours, and then 72 hours and then 96 hours and then 144 hours, and nothing. All the representatives are very understanding, and they know how frustrating it is, and we just need to wait patiently, but nothing is done and no one get's back to us, no matter what they promise.

Bien qu’ils semblent offrir un bon prix, ils augmentent considérablement à la deuxième année.

When we were in BC, the company was good. We moved to Alberta, and the service has dropped down so far that you can't see the bottom. First incident, accident not our fault, and from the start to the finish total incompetence. From not sending the documents until I phoned them back two weeks later and they didnt send them. Screwed up the car rental and the list goes on. Second, been with this company for many years, and now they want me to do thier job and fill out a insurance form. Did it, sent it and getting emails saying not completely filled out, missing sections and that is an ongoing thing. Never have I worked with incompetent people like I have been with this insurance company My advice, go and get insurance from another company, might cost a bit more, but less stress and headaches.