belairdirectReviews of belairdirect.com

I just completed a phone call trying to get insurance with this company. It was nothing but a headache due to the fact that I get a discount through my work place. The person I was speaking to wanted so much information about the company, even though he could see it on his screen, he wanted to know the mother Company that owns it. I finally realize what he was talking about and state the name, this still wasn’t satisfactory. I let him know. I would look at my paycheque and told him what title was on the top of my paycheck. This still didn’t work. I ended up telling the person assisting me that I have lost any interest in Bel Air direct. The response. Ok bye This company was completely difficult and did nothing but give me a headache. Pretty sad that this is who I get offered my corporate rate through.

EVEN LESS THAN ONE STAR You'll wait OVER a month just for them to process this ridiculous application from our pathetic Alberta government. Clearly it seems they are not interested helping you. I'm guessing if anyone had to make a claim the wait time is worse. Horrible customer service.

company cancelled my insurance with no warning , no email phone call nothing when i tried to get it fixed they gave me the run around about paperwork needing to filled out but only after i phoned in . i had been with them for 3 years and before that 12 with the company they bought out . Worst customer service and when i asked to talk to a manger they said no and that was their policy . went to ama and had my insurance done in about 25 mins .

I am an Ontario CAAT College retiree who bought a group travel insurance policy this year. Since then, my experience was so bad, so stressful, and so prolonged. Shamefully poor communication, unexplained actions, increased premiums, and excessive delays in making adjustments. Since the Colleges Employer Council, Toronto, can choose other insurance companies for group plans, i have sent my formal detailed complaint there. I encourage other CAAT employees and retirees who have had problems with this company to do likewise. The CEC Toronto address is on their website. My travel insurance needs will now be met through CAA.

I drove 80km/hour in an 80km/hr zone barely touching my brakes and got 1 out of 3 badges. The app told me I was riskier than other drivers. They can use this false information to raise your rates. I logged out of the app and definitely recommend against using this application , It feels like a scam

I have been a customer of Belair direct for a few years now. Everything seemed to be going well until I had to put in a claim after some intoxicated person ran into 2 of my vehicles that were parked in my driveway and totaled both of them. All I keep getting is excuses as to why it hasn't been resolved and that they can't get through to me but my adjuster had no problem contacting me at the beginning of the claim. When I try to call my adjuster she is NEVER available. I wouldn't even give them one star. I will be leaving this company as soon as this is resolved.

Wish I could just give a 0, worst customer service, agent are slow to understand, slow to answer and don't seem to know their job at all

I Love the belairdirect I've had them for 10 plus years, great customer service till today, after 20 years I got into an accident I backed into a car that I didn't see I called at 1:00 a.m. your Collision Department and got a wonderful person who walked me through the whole experience it was wonderful great customer service really personal just an amazing person. Today I got a call from the autobody shop saying I own them $700 okay news to me, we settle the bill weeks ago. I'm in New Zealand on holidays they wouldn't let me deal with this when I'm back. They said the insurance company sent me a check for that amount I said yes I did receive that I called the insurance company right away to see what the check was for and they said it was reimbursement for my deductible that I paid okay I deposited the check and went from there. I called the insurance company here today and they made me feel like a fool like an idiot their tone was not right. I work in customer service and I know our tone and approach is key and their approach was not right. I don't know how you're going to fix this but I'm really disappointed. I forgive you guys but I want you to address this.