belairdirectReviews of belairdirect.com

Made signing up great! I was kind of iffy online so I phoned them. Quick and easy...A huge shoutout to Jasline :)

My issue is with their highly inaccurate Automerit program. Firstly, it is very difficult to get it working in the first place as there are so many settings on your phone you have to turn on in order to give the app unfettered access. It took about 2 weeks before I got my first trip recorded. Secondly, the app does not pick up all driving trips. It seems to capture trips that only exceed 50km/hr or a specific distance, thus falsely calculating your yearly average driving. So all my inner city trips have not been counted. Thirdly, the use of a GPS program(ie Google Maps, Waze) can be interpreted as using your phone and thus be counted as distracted driving. Same for playing music from your phone, even if in both cases it is completely hands free use. I've only recently signed up but think it just isn't worth the hassle. Do not sign up.

Worst customer relations I've seen they mess up and charge you for it making all kinds of excuses never recommend to anybody

I can't even give them 1 star. Their customer service is horrendous, especially in the datails, which you would think might be important for an insurance company. Daughter had an MVA, and for a week (so far), the claim has languised with no one in the company able to help. Garbage company

Lousy service and a lousy website. Unreal and unacceptable. Premiums keep on coming through my bank account regularly but talk about service. About as bad as it can get. Website doesn’t work. Manitoba’s name is not even mentioned in the list of provinces. Unbelievable indeed. Couldn’t get any worse. Something needs to be done immediately otherwise I have to do something else. Johnson insurance was way better than this lousy outfit BelAirDirect. I am exploring my options as to what actions can I initiate to wake up this hopeless company.

I contacted Beldirect to see if they did better than my current company for both Home and Auto insurance. The Sales and Service agent working from home asked for all the details and pictures and gave me an approximate quote. Wanted more details and provided it. Also sent the current quote from my existing company and never heard from her. Looks like these guys have no interest or cares less for potential new customers. I decided to stay with my existing insurance company and after reading all the reviews, I am glad I did not make the mistake of switching.

After being a customer for years we made a claim. They entered the information into the system multiple times incorrectly. We have been trying to reach someone for over a week no response, always same story manager is not available will call back, they never call. Now rental company is calling us saying Bel Air Direct is ghosting them on the claim. Where is the Better Business Bureau?

I can’t get through on the phone listening to same robotic message every minute telling me “my call is important to us.” You can ask for call back but doesn’t work for me b/c waiting for important call to come through The system needs to tell customer how long the wait is or what number they are in” priority sequence”. Poor customer service , not impressed after transfer from Medoc or Johnson & Johnson . After 15 min I don’t feel very important .