BefittingReviews of befitting.com

Response from BefittingMar 28, 2024

Dear Sarah, We understand your frustration completely. Our sincerest apologies for the inconvenience caused by the delay in fulfilling your order. We sent out a communication to those affected earlier this week regarding our system error, and we want to assure you that we're actively working on resolving it. Manufacturing will be back on track very soon. We acknowledge that this delay has been far from ideal, and we're committed to getting your glasses to you as soon as possible. Rest assured, your order is not forgotten, and we're taking every necessary step to expedite the process. We’re dedicated to providing you with the transparency and service you deserve. Your satisfaction is our top priority, and we're grateful for your patience and understanding during this time. Warm regards, Your friends at Befitting

Response from BefittingMar 26, 2024

Dear Venkateswara, We're sorry to hear about the frustrations you've encountered with your recent orders and the difficulties you've experienced with our system. Your satisfaction is our top priority, and I understand how important it is to ensure a smooth and seamless experience, especially when it comes to utilizing your insurance benefits. It's unfortunate that our system didn't recognize your insurance policy's benefits for the second pair of frames. We understand and want to assure you that we're actively working to improve our systems to prevent similar issues in the future. Additionally, due to the complexity of insurance plans and the limitations of online systems, some benefits, your second frame as example, may need to be processed in-store. Unfortunately, this is a limitation that many online providers face due to the unique coding and processes required by different insurance plans. We are hopeful for a positive change to this process soon. Once again, we apologize for the inconvenience caused, and we appreciate your understanding and patience while we work to improve our processes. Warm regards, The Befitting Care Team

Response from BefittingMar 25, 2024

Hi Jennifer Thank you for reaching out to us, and please accept our sincere apologies for the delay you've experienced here. We genuinely understand the frustration of waiting for an extended period, especially for something as crucial as eyewear. We've made every effort to locate your order based on the information you provided, unfortunately, we've encountered difficulty due to having only your first name. To address your concerns and expedite the resolution, we kindly request that you reach out to us directly. This will enable us to gather more information and provide you with a personalized update. Your feedback regarding your experience is invaluable to us, and we're committed to improving our services to prevent similar situations in the future. We look forward to hearing from you soon. Thank you,

Response from BefittingMar 23, 2024

Hi Captain, We sincerely apologize for the extended delay in responding to your emails and for any frustration it may have caused. Please know your experience does not reflect the level of service we aim to provide. We acknowledge the importance of timely communication, especially regarding orders and prescriptions. Rest assured, we are actively addressing the issue to ensure a smoother and more efficient process moving forward. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve the gaps in service you've encountered. Respectfully yours, Befitting