BefittingReviews of befitting.com

Response from BefittingJun 5, 2024

Hi Shan, I'm so sorry to hear about the trouble with your new glasses and sunglasses. We regret that your anticipation turned into frustration so allow us to get this sorted for you. We would never want to leave you stuck with something you're not happy with, and I assure you that we are taking care of this. Our Customer Care team has already acknowledged the issue and is actively working on getting your replacement order sorted out. We'll make sure the new pairs fit perfectly and meet your expectations. One of our Customer Care representatives will be reaching out to you shortly to confirm the details and provide any additional assistance you might need. In the meantime, please rest assured that we're on it and you will have your new glasses soon. Thank you for bringing this to our attention, and we appreciate your patience as we get this resolved for you. Take Care, Befitting

Response from BefittingMay 10, 2024

Hi Carmen, I'm sorry for the frustration and inconvenience this delay has caused. We understand how important it is to receive your glasses promptly. Based on our records, we've been actively monitoring your order since it was placed on April 15th. Unfortunately, there was a delay in obtaining the frame from our vendor, which has impacted the overall timeline. We sincerely apologize for this unforeseen circumstance, and we were happy to extend the discount we presented. Regarding your request to cancel the order, we're currently awaiting confirmation from the lab. Once we have an update, we'll proceed accordingly. Thank you for your understanding and patience throughout this process. If you have any further questions or concerns, please feel free to reach out to us directly. Best regards, The Befitting Care Team