BeautyrestReviews of beautyrest.com

I will never again do business with a company that does not stand behind its products or warranties. My Mattress should have been replaced due to overbearing smells (for over a year!) and poor craftsmanship, yet all I got was excuses until I was finally given a hard NO, and couple of pillows as a constellation prize. Regarding Beautyrest's reply: Been down that road. My letter to the company's president resulted in weeks of back and forth which went from pleasant to rude! Please note that the manufacturing defect was not the smell, it was how the layers simply started to separate, looking like a bad, lopsided layered cake, not to mention horrible sagging after just a year. Did the photo thing (as asked) proving that the sags were more than what is supposedly "normal", only to be told that they needed more pictures once the mattress was gone (and Beautyrest knew that!). I really didn't and don't appreciate that the company so quickly and easily just dismissed my problems with no resolution. This is my review and because of the way I was treated Beautyrest has to live with that. That is the last word on this matter!

Never get any updates about my order. I ask first before the company email me. It has been 3 weeks my order is not processed yet.

We absolutely love our beautyrest, and it’s level of firmness. Quality sleep is so important and finding the right bed is essential for it. We brought a beautyrest 15 years ago and replaced it with another one. No regrets.

Amazing Customer Service! My electric throw that Purchased in 2024 stopped working. I logged into their site and downloaded my receipt and required photos and had a brand new one delivered to my door in less than a week! Impressive! Glad I bought a Beautyrest!

Part of the reason why we bought this mattress pad was to be able to control it with the app. The app doesn’t have any mattress control only blankets and the blankets don’t work. We tried everything we could think of. The instructions are useless.

I bought a BR heated blanket with a 5 year warrantee. I tried to register it, 5 times but could not. I had to use the customer service line for those purchasing a product in order to speak to a human! She told me she registered my product, she even gave me a number. I was told I would get a confirmation email within 24 hours. A week later, it never came. I called customer service waited half an hour only to be told someone would call me back. Thus far, nada! I have read this business had poor customer service. I will never buy from them again.

Mattress Firm or warranty Case# 04936336 was denied after five years of owning it with a 10 year warranty. Brand name is Beauty rest or Roxanne Plush mattress. Both Mattress Firm as a retailer, Beauty Rest brand now owned by Simmons is the worst company you can possibly work with!!! Don’t ever buy those products or work with these merchants our mattress firm retailer! They send me brand new warranty update claiming new warranty rules, which were never listed in the original when we bought it five years ago. This company is a scam!!!! they did not stand behind their product or its quality. Mattress itself has a foam, but after several years, it started sagging, caddying, we developedsevere back problems, and hip problems. My partner and I are athletic types very active with had no back issues until the product failed. After submitting a warranty claim, it was denied based upon companies statement that it’s a normal body impressions and printed into a top foam that bounces after you stand up. After submitting photos on their website we were denied, even though we only owned it for five years halfway through its warranty period. We spend over $4,500 dollars for King mattress and its supporting recliner pad. Do not buy their products and please share this with others who intend to buy a mattress firm or buy Beauty rest products. Total unethical and scam company! Adam Leishman in Minneapolis

My husband and I bought a beautyrest mattress from Mattress Warehouse located in Rocky Mount NC. When we went there we had all intentions of buying a Sterns and Foster but after talking to the store manager and comparing the two we decided to get the Beautyrest. Best decision ever!! We did have a minor problem with the bed being a little too high for us because of health issues but Tim jumped right in and personally came to our home and lowered the base to make it better for us to get on. Tim’s knowledge of the bed and his excitement talking to us about all the functions it has made the sale so enjoyable. Tim is such a great salesman for your product and you can rest assure the other two bedrooms upstairs in our new home will have your mattress in them and no doubt Tim will be the only one we will deal with.