BeautyrestReviews of beautyrest.com

Delivery was on time and associates were helpful snd careful. New mattress is great. thx Beautyrest!

Avoid this company ! , if you have a warranty issue you are out of luck ! After purchasing their most expensive bed ( Heavenly Bed ) at close to 5000.00 , and only 3 years later it failed . They make it impossible to meet all of the hoops to make a claim . You have been warned !

I tried to read reviews before deciding to purchase directly from Beauty Rest. RXO who apparently has individual companies that deliver for the various companies did not give white glove service. That company rang the doorbell and by the time (2min) we got to the door as they arrived 25 minutes ahead of time without warning they left the mattress on my front porch. I was livid so I immediately reached out asking for them to return to pick up the mattress but no they made us wait 5 days before coming to pick up the mattress. Then what was delivered wasnt what we initially saw at Macys. Not sure if its because they had the mattress standing but there was a lump at one end. I will compliment Beauty Rest for not wasting time to refund the purchase back to my credit card. The experience wasnt a good one but I appreciate BR for acting quickly on their end.

Beautyrest should stop using RXO delivery to deliver their mattress. This company changed the delivery date 4 times. They are unaccountable and do not return calls that they committed on. All they do is apologize. What good does that do. They work for and represent Beautyrest. I emailed Beautyrest about this asking them to help expedite this order. Never got a response nor acknowledgement. Just because of this I will not purchase any Beautyrest product in the future.

shopping on the website was very easy. The order experience was very easy - I have bought beautyrest mattresses for many years. The mattress arrived on time as determined. Overall a very good experience

Delivery service is not white glove delivery and setup. I have contacted Beautyrest about this experience and not heard back. Edit: Beautyrest I have reached out to RXO, emailed your specific team, and submitted my information through the Contact Us page. To date, I have not received any response from Beautyrest. RXO is a vendor representing your company, and the failure to provide the service that was stated as included is ultimately a responsibility of Beautyrest. I am requesting that your team address this issue directly. Thank you.

New pillow, which helps dramatically with sleep.

I like that it has a 100 night trial period. Though I doubt I will need to return the pillow. I purchased a down alternative pillow and it has been performing well. I go to sleep on my back and then switch to side sleeping later in the night. The pillow has provided the support I need for these sleep positions. I have not been waking up with neck pain or headaches, so that is good news. At this point I am pleased with this purchase.