BeatbotReviews of beatbot.com

Bonjour, J'ai reçu un appareil défectueux (le robot ne s’allumait pas du tout). J'ai pris contact avec beatbot, qui m'a demandé plusieurs vidéos, et en a conclus à un défaut de l'appareil. Beatbot m'a fourni une étiquette de retour et m'a promis un remboursement dès la réception du colis. Le colis est maintenant livré depuis le 18 juin, et aucune trace de mon remboursement. Le SAV par mail me promet de relancer le service financier en urgence pour procéder à celui-ci, mais TOUJOURS RIEN. A l'heure actuelle 1900€ envolé dans la nature, surtout que j'ai du acheter un autre robot d'urgence au vu de ma situation d'urgence de ma piscine, ce qui me met donc en problème financier à cause de promesse non tenu. Comme indiqué par mail, j’attends mon remboursement promis de tout urgence, je serais dans l'obligation d'ouvrir un litige auprès de paypal si la situation n'est pas rapidement résolu.

Servicio de atención o cliente de 10. El transportista perdió el paquete (que teóricamente había sido entregado, pero que después apareció milagrosamente) y desde el primer momento me han ayudado con todo. Ahora probaré en robot. Muchas gracias!

Bought a Beatbot pool robot aquasense 2 robot. At first I had some issues but I think it was because I had just opened the pool and it overwhelmed the robot a bit. I had a lot of questions and their customer service was excellent and answered everything efficiently. After a little trouble shooting robot has been working great. Does a great job cleaning pool, charges well, and comes to service after cleaning each time as advertised. Would highly recommend.

Customer services are exceptional! Quick to respond and resolve issues

Wir haben den Deutschen Kundendienst kotaktiert wegen Schwierigkeiten. Sie konnten leider kein Deutsch. Dann habe ich es mit Englisch versucht, hat auch nicht geholfen. Ich sag nur "Chinaware"y

Unit works fine till you need support. Have been without my pool cleaner for 2 weeks due to the fact BeatBot doesn’t seem to want to communicate more than once per day. App is saying it can’t detect the basket, lights no longer function but app says it’s charging. Units is 1.5yrs old but BeatBot wants me to disassemble the unit to check obstructions. Some of the worst service I’ve seen for such an expensive tool. If looking at this product I’d start looking elsewhere.

What a wonderful company. I am here to tell all that I have never had better customer service with any company the way I have had with Beatbot. I had a few small issues with my unit and Juan with their C.S. department tried to walk me through a couple of fixes and when that did not work, he shipped me a brand-new upgraded unit. WOW was all I could say. I got my new unit within a week, and my pool is now spotless again. Great pool cleaner and even better C.S this company knocks it out of the park.

I ordered a Beatbot Sora 70 and wanted to share my experience with their customer care team, especially Lora. I accidentally ordered the wrong color, and when I contacted customer service to make a change, I was met with professionalism, courtesy, and quick service. The process was handled smoothly and efficiently. Beatbot also offers a 30-day price-lock guarantee. During that period, the price of my Sora 70 dropped by $50. When I reached out to customer service, they once again responded professionally and promptly refunded me the difference without any hassle. As for the robot itself, I highly recommend the Beatbot Sora 70. It does an excellent job cleaning the pool floor, walls, and waterline, and it even skims debris from the surface. Combined with the outstanding customer service, this purchase has been a great experience from start to finish. If you're considering a robotic pool cleaner, Beatbot is a no-brainer.