David C.
Purchased a BB AquaSense Pro ($1700)
Purchased a BB AquaSense Pro ($1700). Could never get the App to work after many customer service calls. Tossed the unit into the pool and it worked fairly well and left it at that. 18 months later it quit working altogether. 1 1/2 hours on the phone with an overseas associate. Difficult to communicate with. Finally got the App to install. Updated the firmware. All to no avail. Still doesn’t work. They sent an email asking for a video of it floating in the pool and will ‘get back’ to me. Oh boy. I had hoped it worked better but I’m disappointed. My pool builder warned me about the product but I have mixed feelings. It did kind of work for 18 months which is a positive. But it’s too bad there’s not a way to troubleshoot remotely vs sending a broken unit back and hoping to get another one that works. I guess I’ll find out how it turns out. WishingI would’ve gone with a more dependable brand right now. I’m back to brushing and cleaning manually for the time being. $1700 would’ve bought me a lot of pool care service.