BeatbotReviews of beatbot.com

The way Beatbot has handled my order has left me feeling seriously misled. I have significant concerns about their business practices and whether their sales information complies with EU consumer protection rules. Their robots may be excellent, but I cannot judge that because mine has never arrived. According to the carrier, Beatbot shipped my order with an incomplete address, despite my order confirmation showing my full, correct address. I have been chasing this almost daily. Beatbot repeatedly promises urgent action and priority handling, yet I still have no robot and receive no meaningful proactive updates. I checked several statements from customer service directly with the carriers and found factual discrepancies. Beatbot has not substantively addressed them. After repeated contradictory explanations and broken promises, I find it increasingly difficult to trust what they tell me. The original shipment is now being returned to the sender by the courier. I expressly authorised an immediate replacement, separately from the compensation discussion. Instead of simply resolving the delivery problem, Beatbot made a replacement conditional on accepting its proposed settlement and giving up further compensation claims. They even chose to cancel the delivery! I have payed, but the won't deliver. Meanwhile, I have incurred additional pool-maintenance expenses, and those costs continue to increase while the robot remains undelivered. There are also problems with the promotional information. A discount code, for this specific product, offered before purchase was rejected at checkout. Only after I contacted customer service did they explain a minimum-spend restriction that was not stated in the promotional email I received. I also encountered inconsistent delivery information across the website, shipping policy and order confirmation. Customer service has failed to provide clear answers. Taken together, this feels deeply deceptive. The issue is no longer just a failed delivery, but how Beatbot communicates, handles complaints and responds when its explanations are challenged. I have submitted a formal complaint to the Italian Competition Authority, AGCM, and am pursuing further steps. The regulatory concerns have been submitted for assessment and have not yet been ruled on. I wanted a robot and a straightforward purchase. Instead, I'm spending weeks investigating shipment problems, challenging inaccurate information and chasing promises that lead nowhere. The customer service has been disgraceful. Based on my experience, I strongly advise caution before ordering directly from Beatbot.

Had an issue 2 months into ownership, 1 momth into use l. I use it twice a week at most. It niw refuses to sink which means it cant perform 75% of its purpose. Ive been in contact with Beatbot for over a month now with daily emails. They refuse the resolve the issue. They are NOT accredited through the BBB and you should go with a company with a REAL US location that is. They operate 100% out of china, they email once a night at most in the middle of the night and their "US office" nearly never answers and if they do is a foreigner based out of China. There is nothing you can do to force the 3 year warrenty.

I would strongly caution anyone considering spending this much money on a Beatbot. My robot simply does not clean the pool properly. It repeatedly leaves substantial areas untouched — around 20% of the pool after 3 separate cleaning cycles — and even Beatbot itself acknowledged in writing that this is “certainly not the performance you should expect from your Beatbot.” What followed was an extraordinarily frustrating support experience. I spent days going backward and forwards, repeating information I had already supplied and waiting for an actual solution. At one point Beatbot actually marked my ticket “Resolved” when it had not been resolved at all. Eventually, after confirming that I bought the unit on May 20, they told me that because the 30-day return period had passed, I could not return it. Their proposed solution to the poor debris collection was to send me a different fine-mesh filter basket — except it is out of stock, and they expect me to wait until late October. More importantly, that is not the actual problem. It does not go to 20% of the pooL! The particularly irritating part is that Beatbot advertises a substantial product warranty. Their own published policy says covered products are warranted against defects in materials and workmanship, with the main body of several models covered for 24 or 36 months, depending on model. Their policy also says that if a problem persists, the product may be examined and, if covered, repaired or replaced. Beatbot robotic pool cleaner Wa… Instead of giving me confidence that an expensive product would be put right under warranty, I have experienced delay, repeated questions, a prematurely closed support ticket, and an offer of an unavailable accessory. For a premium-priced pool cleaner, both the performance and the after-sales experience have been deeply disappointing. I would not buy another Beatbot.

DO NOT BUY!! I have a now on my 4th aquasense pro 2 that has just died on me like my last one. Customer service will send out a replacement but you should go through 1 of these every six months. Starting to look for a replacement. Do not buy one of these, they are a huge ripoff!!

Très mécontent de ce robot, surtout au vu de son prix. Il nettoie mal et laisse des gravillons et des résidus dans la piscine. Malgré de nombreux mails, photos et échanges avec le service client, Beatbot refuse de me rembourser ou de remplacer le robot. On me propose simplement de remettre de l’argent pour en acheter un autre. C’est inadmissible pour un produit de ce prix. Très déçu, je ne recommande absolument pas.A fuir.

J'ai acheté un robot Beatbot à 2000euros, avec toutes les fonctions nettoyage fond, parois, et surface. J'ai eu pendant 10 ans un robot dauphin de chez Zodiac, ile ne nettoyait que le fond et les parois ma piscine était impeccables. Au bout de ces 10 années j'ai remplacé mon robot par le fameux Aquasense 2 pro, ma piscine n'a jamais été aussi sale, il navigue n'importe comment, passe toujours aux mêmes endroits, et pour la surface ça ne marche pas il se met sur le champ gauche et tourne en rond. Je déconseille vivement se matériel, pour 2000 euros je rachetais un robot zodiac simple plus un autre pour la surface.

⭐☆☆☆☆ Avis sur le service après-vente Beatbot Sora 70 J’ai acheté un robot de piscine Beatbot Sora 70 et je suis satisfait des performances du produit, mais je suis très déçu par le service après-vente. J’ai commandé un accessoire (panier filtrant) le 4 juillet 2026 sous la référence BEFR634802. À ce jour, malgré mes demandes, le suivi de commande et les informations fournies restent insuffisants. Le délai de livraison est beaucoup trop long et la communication avec le SAV manque de réactivité. Pour un produit de ce prix, j’attends un accompagnement client plus efficace, avec un véritable suivi des commandes et des réponses rapides. J’espère que Beatbot améliorera son service après-vente afin d’être à la hauteur de la qualité annoncée de ses robots.

I recently purchased a beabot iskim unit and cant get it to connect to my Iphone via blue tooth or WIFI. The app also freezes when connecting the WIFI. Downloaded the app, restarted the device, and phone several times.