BeatbotReviews of beatbot.com

After my A100 Pro robot stopped working, and after contacting Beatbox customer service, I was provided outstanding support, starting with suggestions to fix the robot to, ultimately, after determining the robot was not fixable, the company replacing my robot and accepting responsibility for my return of the A100 Pro. I was extraordinarily impressed with how quickly the company responded. I cannot thank the company enough for its exceptional customer service!

Had an issue with my Beatbot and called customer support. Within a few minutes they had sent me a return label to send back the machine that wasn't working properly. They replaced my Aqua Sense Pro model with a brand new updated Aqua Sense Ultra machine, free of charge. I am very grateful for such wonderful customer support and overall communication!

besides the impressive performance of our Aquasense2 ultra, I have been overwhelmed by staff and the company itself. Each time I have had interactions over the phone, the response has excellent!! I wish all businesses were as receptive to their customers.

I bought my Beatbot Sora 70 earlier this summer after quite a bit of research. I considered: - company reputation and mission - product details, such as minimum required water depth (for my sun shelf) - cleaning modes - warranty - customer reviews - price I chose Beatbot, and I'm glad I did, because I have been nothing but impressed by the cleaning ability of the bot - it far surpasses the capabilities of the unit I replaced. And not only am I very impressed with the product, I've had the opportunity to experience the friendly, helpful, and service-oriented personality of the company and they absolutely measure up to the highest tier of customer service.

Beatbot stands behind their products offer the best online experience I have ever enjoyed from any vendor. They are quick, professional and almost immediate to respond and resolve issues. Credits and rebates are instantly applied to your payment choice!!

It was great when it worked. Worked for less than a month and then will not charge. Instead of them sending us a replacement, they said they are looking at what is wrong. I would not call this great customer service at all. I pay all this money, and now have to have a pool company come clean my pool while they figure it out!!!

In its third year of use, my Beatbot stopped working and gave me a warning signal. I couldn't figure it out from the online help pages, so I emailed the company. They responded promptly, and we went back and forth a few times with some possible fixes. When those didn't work, they sent me a FedEx label to ship the unit back to them and sent me a NEW, UPGRADED Beatbot! I thought customer service like that was dead. Amazing! I am a customer for life.

The Beatbot is a great product. The customer service is awesome. I had a small issue and they were on it. So happy I chose this product for my pool.