Bear BalancedReviews of bearbalanced.com

Response from Bear BalancedSep 16, 2026

Hi Steven, thank you for sharing this, and we're sorry to hear about the difficulty you had reaching us. Given the health concerns you've described, we want to make sure your request gets proper attention. For clarity, our subscription terms are displayed directly above the purchase button at checkout, before any order is placed, as required of Shopify-powered stores. Please email us at [email protected] with your order number so a member of our team can confirm your subscription is closed, review the emails you sent, and look at what options are available. We will make sure you receive a direct reply. Thanks, Bear Balanced Team

Response from Bear BalancedSep 16, 2026

Hi Steve, thank you for taking the time to write this, and we're sorry your first order never made it to you. A first delivery going to the wrong address is a frustrating way to start, whatever the cause. We would like another look at this. Please email us at [email protected] with your order number and the correct shipping address, and a member of our team will review the delivery details and follow up with you directly on how we can help. Positively, Bear Balanced Team

Response from Bear BalancedSep 16, 2026

Hi J, thank you for your feedback, and we're sorry the gummies didn't work for you and that the subscription experience added to the frustration. For anyone reading, our subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout, before any order is placed. As a Shopify-powered store we are required to present this disclosure on every subscription order. We'd like to confirm that your subscription is closed and review what happened with the shipments you received. Please email us at [email protected] with your order number and a member of our team will look into it personally. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Ryan, thank you for letting us know, and we're sorry the order arrived in that condition. Gummies and summer heat are a poor combination, and receiving a melted shipment is not the experience we want for anyone. For anyone reading, our subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout, before any order is placed, as required of Shopify-powered stores. We would like to review both the shipment and the timing of your request to delay it. Please email us at [email protected] with your order number and a member of our team will look into it and follow up with you directly. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Mike, thank you for your feedback, and we're sorry the flavor was not to your liking. Taste is personal, and feedback like yours is shared with our product team. We're also sorry that your messages went unanswered; that is not the standard we hold ourselves to. We'd like to pick this up with you directly. Please email us at [email protected] with your order number and a member of our team will review your request and reply to you personally. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi there, thank you for the balanced review. We're glad the gummies are working for you, and we genuinely appreciate you saying you'd come back. Your point about the cancellation process is heard. For anyone reading, subscription terms are shown directly above the purchase button at checkout, before any order is placed, as required of Shopify-powered stores, and we want cancelling to feel just as clear. Feedback like yours is exactly what we use to improve that. If there is anything outstanding on your account, please email us at [email protected] and a member of our team will help. Positively, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Paul, thank you for laying out the timeline so clearly, and we're sorry for the frustration. A returned package that has been received should not sit without a response, and we want to close the loop with you. We're also sorry you could not reach us by email or phone during that time; that is not the standard we hold ourselves to. Please email us at [email protected] with your order number and the return tracking number, and a member of our team will review the status of your return and follow up with you directly. Thanks, Bear Balanced Team

Response from Bear BalancedSep 17, 2026

Hi Stephanie, thank you for your feedback, and we're sorry the gummies weren't a fit for you. Texture is a personal thing, and we appreciate you being specific about what didn't work. We also hear your frustration about the guarantee and how it applied to your purchase. We'd like to review your order and the terms you saw when you bought, so we can respond properly. Please email us at [email protected] with your order number and a member of our team will look into it personally. Positively, Bear Balanced Team