Terrible communication. For example I ordered a new 90 day supply a week ago and I can't determine if the order is in place and proceeding. Did not receive an acknowledgment.
Response from Bear BalancedOct 20, 2026
Hi James,
Placing an order and then hearing nothing back is unsettling, and we're sorry no acknowledgement reached you. A confirmation should arrive every time, and missing that one is on us.
Your note about the gap in communication has gone to our team so we can find where it fell through. Thank you for flagging it rather than letting it slide.
Positively,
Bear Balanced Team
ML
Michael L.
I like the gummy option for on the go…
I like the gummy option for on the go but you have to take 5 gummy’s not 3 like the label says to get the 5 mg of creatine you need daily and they advertise how good they taste. The taste is actually horrible i can barely stomach them so i have to mix them in a blender with my smoothie. So they are not convenient i would rather drink my creatine. In all fairness the peach do not taste as bad as the blueberry and i still haven’t tried the watermelon. All in all the ingredients are solid but 5 gummies is just to much
Response from Bear BalancedSep 17, 2026
Hi Michael, thank you for the thoughtful and fair review. We appreciate you calling out what works, including the ingredients and the peach flavor, alongside what doesn't.
Your feedback on serving size and taste has been passed to our product team; input this specific is genuinely useful. If you have questions about dosing or want to talk through flavor options, please email us at [email protected] and a member of our team will be glad to help.
Thanks,
Bear Balanced Team
CA
Cat
POOR CUSTOMER SERVICE
I received an email that an automatic order was processed and that I could cancel the shipment if I contacted the company promptly. Absolutely no where on their website is there a direct way to cancel an order or subscription. They require you to message their customer service via an email. Customer service did not respond to me for 3 days and then proceeded to tell me that the order cannot be cancelled and gave me generic instructions on how to change the frequency of a shipment. This is poor customer service and they really need to give customers a valid way to change or cancel an order before it is shipped. I will never do business with them again.
Response from Bear BalancedSep 18, 2026
Hi Cat,
Thanks for taking the time to describe what happened. Three days without an answer, and then a reply that didn't do what you asked, is not a standard we're comfortable with, and we're sorry it landed that way.
Our subscription terms, including the recurring billing schedule, are displayed directly above the purchase button at checkout before any order is placed; as a Shopify-powered store we are required to present that disclosure on every subscription order.
For anyone who would rather not wait on email, the account icon next to the cart at the top of any page on our site accepts the email or phone number from the order, and from there a subscription can be paused, changed, or cancelled.
Positively,
Bear Balanced Team
JM
Janet M.
Not liking the texture
Not liking the texture! Very gritty gummies.
Was very excited to try the creatine gummies. Ordered and received 3 bags of 90. Can't return per policy! Not noticing any changes in energy as stated in ad and on packages! Hopefully my packs will benefit pne of my friends!
Response from Bear BalancedSep 18, 2026
Hi Janet,
Thank you for the candid review. Gritty texture is one of the harder things to get right in a creatine gummy, and it's clear it fell short for you across all three bags. That, together with your point about not noticing the energy change described in our ads, has gone to our product team.
We're sorry the order didn't work out, and we hope your friend gets some use from them.
Thanks,
Bear Balanced Team
DJ
David J.
Nasty taste
Delivery took a long time. The tastes of 2 out of the 3 flavors is extremely unpleasant. I definitely regret buying the bulk order for the discount.
Response from Bear BalancedSep 18, 2026
Hi David,
Sorry on both counts. A slow delivery followed by two flavors you couldn't enjoy is a poor return on a bulk order, and we understand the regret. We've noted which part of the range fell flat for you and sent it to our product team, and the delivery time has been flagged to fulfillment as well.
Thank you for telling us plainly rather than just moving on; it's the kind of note that changes what we make next.
Positively,
Bear Balanced Team
NY
nybe
AVOID!
looks like I have been scammed too. Placed order and heared nothing back for 2 weeks. I reached out to the company by email and even tried to phone the "owner" Dylan Menter after finding his phone number but he put it straight to VM after the second try. I put in a dispute with my bank to reverse the charge and let BB know I did that and immediately got and email from "Austin" begging me to stop the dispute and they'd send me the gummies. I did stop the dispute in good faith and let Austin know that, but again, no response back. now it has been a month since I ordered and have yet to receive even a note back from them let alone the actual product. AVOID THESE SCAMMERS.
EDIT: Adding a star for effort... I finally did receive these last week (April 9th originally ordered March 3) without ever receiving confirmation from the company. Guess they've seen my complaints here and other places. I don't even know how they taste, I tossed the box in the corner of the kitchen and have no desire to open it. I won't be ordering from Bear Balanced again. There is no excuse for running a business like this. lesson here: COMMUNICATE.
Response from Bear BalancedOct 14, 2026
Hi there,
A month without a shipping update or a reply is a long time, and we are sorry you were left to chase us. Every order deserves a confirmation and a clear timeline, and that did not happen here.
We are glad the gummies eventually arrived, even if they have not left the corner of the kitchen. Your closing word, communicate, is the right one, and it is the part of this review we have taken most to heart.
Positively,
Bear Balanced Team
JR
Janet R.
Shipping time need to change
I think the gummies taste good but the turnaround time needs to change. It took my order a month and a half to arrive and emails I sent asking about my order were never returned.
Response from Bear BalancedSep 25, 2026
Hi Janet,
Six weeks is a long stretch to sit through, and writing in about it more than once without getting an answer would have made it feel longer still. Neither half of that is how it should go.
We are glad the taste held up at the end of it. That is thin comfort against the wait, but it does mean the part we spent the longest getting right is doing its job. The turnaround times and the unanswered email have both gone to the team.
Positively,
Bear Balanced Team
MI
Mike
Taste like chemicals and slow to respond
Ordered these back in 2022, received periodic updates through end of year and beginning of 2023 but then company went radio silent. No emails returned or questions answered for a couple months. Finally found owner’s email address, sent an email and within days received a tracking number for the order, but still no explanation of the delay. Received my order and enjoy the ease of use with the gummies but the taste is absolutely terrible. They taste home made and have a chemical aftertaste. Eating more than one at a time almost makes me gag. There is no berry or mint flavor to be found whatsoever. Great concept just needs more development and some customer service improvements
Response from Bear BalancedJul 28, 2023
Hi Mike,
Following up here. The inexplicable taste you're experiencing is very palate-specific. There are some natural ingredients that not all customers find to be great! Similar to that of the bitterness associated with powdered creatine - sensory perception will vary. While not the most pleasurable experientially, we do trust the convenience and quality are making up the difference!
All the best!
