MR B A.
Great Customer Service
Customer Service was very helpful and they have solved my problem immediately with care.

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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MR B A.
Customer Service was very helpful and they have solved my problem immediately with care.
Zachary C.
Coffee beans are fantastic, there was a little mix up with my subscription which was sorted out very quickly, customer service was brilliant. All round a very good company
Gary
The subscription delivery timescales are inaccurate. A 3 week subscription actually takes 4 weeks to arrive and the CC Team were unable to offer any solutions. The coffee I receive is great but the organization of the delivery schedule needs review.
Response from BeanzApr 30, 2025
Dear Gary, Thank you for taking the time to share your feedback. Upon reviewing your order history, we can confirm that all orders were delivered according to the requested frequency. Our team has been in touch to offer further assistance and ensure everything is clear moving forward. We appreciate you sharing your thoughts, and please feel free to reach out if you need any more help. Kind regards, Beanz
Customer
Really appreciate the help given to me by the Beanz team! They first offered help with my problem, but as soon as that turned out to be undoable, they quickly placed a new order for me free of charge. I will continue purchasing a subscription with Beanz!
GIles
I bought a Sage coffee machine from John Lewis on the promise that I'd get up to £600 cashback through a Beanz promotion. I have registered accounts and am showing on the Sage Dashboard but getting my bank account details accepted is impossible. Sage (although it's their machine and website and machine) say it's up to Beanz. Going round in circles.
Response from BeanzApr 17, 2025
Dear Giles, We´re sorry to hear about your experience trying to claim the cashback promotion. Our team has already reached out to you to assist further. We appreciate your feedback and look forward to resolving this for you. Best regards, Beanz
Mathis
Ich finde den Bohnen Lieferservice wirklich sehr gut und praktisch - das habe ich erst gar nicht erwartet. Besonders positiv ist die Auswahl der Röstereien, der Überraschungseffekt bei der Auswahl bei jeder Lieferung und das sehr aktuelle Röstdatum. In diesem Sinne nochmal vielen Dank.
Z
Great experience with customer service and great coffee machine creates great coffee : )
customer
Purchased various coffees from various different roasters and their services is second to none always kept informed of where my coffee is along its journey bravo I know need a coffee ☕️ 👍