BeanzReviews of beanz.com

Excellent service when I called.

Beanz is a very responsive company; quick to react to my questions regarding shipment. Coffee is amazing, just bought a bean to cup machine and loving the new Beanz subscription

Schnell und konstruktiv abgewickelt

The Beanz Customer Service is good, however it is quite slow with the responses. Also after I made a follow up query regarding a missed processed shipping (for my second chase) they were told me that the issue caused by their system. I would presume, nowadays all customers are expecting a “make it right” efforts after a long delayed delivery alongside with an apology, but besides the “sorry for your inconvenience” email I have not received anything else. Thank you so far for the service provided. Besides this bump, I am quite happy so far with the service provided by Beanz. The Subscription amendment options and the flexibility are amazing! Many thanks, Csaba

Very nice coffee

There is a lot to grumble about with this company, but they did help to resolve a payment issue (NB: it's a third party company which actually resolved it) by passing me on to the team who manage this. Root cause, They have different email address ID's for me!

i had the need for an invoice of a purchased product. i wrote the support team and within hours i had what i wanted. top service. thank you fabio form SAGE

Issue resolved, but the time taken, and the lack of information and communication was very poor.