BeanzReviews of beanz.com

4.2693 reviews
Coffee & Tea

Beanz

About Beanz

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.

Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: beanz.com
Website: beanz.com
Category: Coffee & Tea
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 22% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Beanz reviews

693 approved reviews, newest moderated first

R P.
Jun 13, 2025
Weeks to answer a support ticket and terrible coffee.
Literally weeks to answer a support request with an unsatisfactory response. Split orders that arrive at different times with no explanation before. And the decaf coffee selection is dire and what I’ve had of it tastes awful and is really weak. Avoid.
Response from BeanzJun 13, 2025
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.
Margaret H.
Jun 12, 2025
Not satisfactory
I received an answer which I was not satisfied with & questioned it further only to receive an email telling me my case was now closed.
Response from BeanzJun 12, 2025
We're sorry to hear of your experience. We understand that you are concerned about the roasting date being missing from the bags of your last order. We apologize that the roasters reassurance was not the answer you were looking for. Thank you for your review and your feedback. We'll definitely pass this along to the appropriate people, as we are continuously trying to improve our customer's experience.
Review M.
Jun 12, 2025
The Perfect Partner for my Sage Coffee Machine
I was drawn to Beanz by their excellent rewards programme after purchasing my Sage Barista Pro, and it has proven to be a fantastic choice. For a Sage owner, being able to collect points towards new products just by buying coffee is a win-win. The service itself is top-notch. The selection of high-quality coffees is impressive, and the website makes it simple to filter and choose. My orders have consistently arrived within 3 to 4 days. The one feature I believe would complete the service is the addition of brew guides for each coffee. A simple recommendation, such as dose in grams, yield amount, and brew time, would be invaluable for getting the perfect extraction and flavour. I hope this helps!
Response from BeanzJun 25, 2025
Dear customer, Thanks so much for your great feedback! We're glad to hear you're enjoying the Beanz rewards and the quality of service. We appreciate you being part of the Beanz community! Best regards, Beanz
VIN
Jun 12, 2025
Fair-Good-Room to improve.
I was delighted with the overall experience delivered by Benz after buying a Breville touch machine. I have enjoyed the sample coffee sent out to me. Unfortunately it’s not so easy to reach anyone over the phone to place or discuss orders which is a huge let down for me. All I want to do is order coffee and have a chat to an agent. What is this world coming to?
Response from BeanzJun 25, 2025
Dear VIN, Thank you for sharing your experience. We're so pleased to hear that Benz made a positive impression and that you’re enjoying the sample coffee! We understand how important it is to be able to speak directly with someone when placing or discussing an order. We're sorry to hear that reaching us by phone wasn’t as easy as it should be. Your feedback is truly valuable and will be shared with the team as we continue to look for ways to improve how we support our customers. Thanks again for taking the time to let us know. Warm regards, Beanz
Gemma
Jun 12, 2025
Very good customer service.
Very good customer service.
Response from BeanzJun 25, 2025
Hi Gemma, Thank you! We're glad to hear you had a positive experience with our customer service. We're always here if you need us! Best regards, Beanz
customer
Jun 11, 2025
Excellent coffee and customer services
Excellent coffee and customer services. Very happy as a customer
Response from BeanzJun 25, 2025
Dear customer, We really appreciate your feedback! It's great to know you're happy with both the quality of the coffee and the support you've received. We're glad to have you as a customer! Best regards, Beanz
Anthony
Jun 11, 2025
Total failure to deliver fresh beans
I ordered a subscription for fresh beans. The first bag came and was already six weeks old. Eventually a promise was made to replace the bag but guess what - the replacement bag was also six weeks old. Eventually I got a refund some weeks later. Total waste of time and beans…what’s the point of a fresh bean delivery service that repeatedly delivers beans 45 days after roasting???
Response from BeanzJun 12, 2025
Dear Anthony, Thank you for sharing your experience. We’re genuinely sorry to hear about the disappointment with your bean subscription, and we understand your frustration. This certainly falls short of the freshness promise we aim to uphold, and we are currently investigating this to better understand what went wrong and to ensure it’s addressed. Your feedback is important, and has been noted. Thank you again for your honest review. Kind regards, Beanz.
Matthew L.
Jun 11, 2025
Timely response to ticket raised.
Timely response to ticket raised.
Response from BeanzJun 25, 2025
Hi Matthew, Thanks for sharing your experience! We're pleased to know your request was addressed without delay. Providing timely support is a top priority for us. Best regards, Beanz

BeanzReviews of beanz.com

About Beanz

About these reviews

More in Coffee & Tea

Cerini Coffee & Gifts

Midnight Teas(e)

Nuwati Herbals, Inc.

Function Coffee Co

BeanzReviews of beanz.com

Beanz reviews

Weeks to answer a support ticket and terrible coffee.

Not satisfactory

The Perfect Partner for my Sage Coffee Machine

Fair-Good-Room to improve.

Very good customer service.

Excellent coffee and customer services

Total failure to deliver fresh beans

Timely response to ticket raised.

About Beanz

About these reviews

More in Coffee & Tea

Cerini Coffee & Gifts

Midnight Teas(e)

Nuwati Herbals, Inc.

Function Coffee Co

Beanz reviews

Weeks to answer a support ticket and terrible coffee.

Not satisfactory

The Perfect Partner for my Sage Coffee Machine

Fair-Good-Room to improve.

Very good customer service.

Excellent coffee and customer services

Total failure to deliver fresh beans

Timely response to ticket raised.