Simon L.
System issues have been a problem…
System issues have been a problem especially when trying to amend and order. When writing to the team for support they don’t always make the changes you requested

beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz (beanz.com) has 693 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Simon L.
System issues have been a problem especially when trying to amend and order. When writing to the team for support they don’t always make the changes you requested
customer
Very friendly and super helpful with loads of knowledge to share. Their customer service went above and beyond my expectations
Customer
Great experience. good support, very happy with the solution provided
Ralph N, L.
The Beanz customer service was excellent on the one occasion I felt unhappy about the coffee selection
Tiara G.
Once customer service got back to me they were great! They didn’t hit their SLA of 2 business days but were really helpful and detailed once you got a hold of them.
AR
I wasn’t satisfied with my Coffee and. The customer care team offered me a choice of three other bags and sent them out very quickly!
Mr R T (.
Responsive and resolved the issue with my order expediently and satisfactorily.
Lynne B.
Response came in a timely manner. Resolution offered was excellent. For improvement: An explanation for why my order was improperly filled would be helpful. It was a "roasters choice" order and without that information I'm not comfortable placing another "roasters choice" order.