Beachwaver Co.Reviews of beachwaver.com

I bought one of these for my daughter for her birthday. She has used it 4 times and the grip clasp has fell off rending it useless. I reached out to the customer services only to be told that the warranty was out of date and there was nothing they could do. Don't recommend these products.

Disappointed in Quality and Customer Service. I really wanted to love this curling iron-it’s marketed as salon-quality and carries a premium price tag, so I expected it to last. Unfortunately, it stopped working shortly after the one-year mark, and the company’s response was basically: “Sorry, here’s $20 toward buying another one.” No repair options, no replacement parts, and no real accountability. It feels like once you’re outside the narrow warranty window, you’re on your own, even if the product clearly didn’t hold up. What’s especially frustrating is seeing influencers get free tools and top-tier support, while actual paying customers are left with overpriced junk and a coupon. Not exactly the empowering, customer-first brand image they project. I won’t be buying again. I’d rather invest in a brand that stands behind their products and values all of their customers—not just the ones with a following.

Recently I ordered a flat iron and curling iron from Beachwaver Co.. Unfortunately when I got my package it was missing my flat iron. I emailed customer service and within the hour they emailed me back willing to help me. They had great communication and they were able to reorder me a flat iron with no additional charges.

I have used Beachwaver and Beachwaver products for several years now anytime I have needed customer service. They have been amazing.

I absolutely love Beachwaver products! I’ve been searching for years and have tried so many hair products only to be let down. My hair is healthy again and not heavy feeling. They make it fun to try new products with specials of the day. I just won $100 of free products and a few months ago got the B1.25 iron for $29! Give Beachwaver a try, you’ll be so happy you did!

I spoke with both Sonia and Clara this morning. They both had outstanding customer service skills, were very knowledgeable, and were very kind. I was disgruntled due to receiving a faulty iron but they talked me through the return process and offered multiple solutions to make the situation right. Clara took her time in presenting me with all of the options available to me and even offered some hair curling tips! Sonia, took the time to review my return and made sure that I was satisfied with my experience. These ladies were a pleasure to speak to and if I have to call customer service in the future (hopefully not) I know that I will be taken care of if one of them answers the phone! Thank you both so very much for all of your help!

Customer service was patient with my email arriving encrypted until I could get it to go through. Once they knew my product had arrived broken, they immediately sent out a replacement. Can't ask for better service than that!

I suffered a nasty burn on side of my face recently using beachwaver. The arrows don’t exactly indicate what way the waver will rotate. To make matters worse I had to pull it through my hair to release it. I contacted the company twice and did not even get a reply! Not interested in real life feedback of their product. I wouldn’t advise anyone to buy from them if they can’t even acknowledge a customer suffering pain through use of their appliance!