Beachwaver Co.Reviews of beachwaver.com

What really made my experience stand out in a positive way was the management team of this company!! My Beachwaver got delivered to the wrong house and I reached out to their support team and they were not being very helpful. Between UPS and the support team, I feel like they were just trying to send me back and forth to each other, without any real resolution. But their wonderful management team reached out to me and fixed it immediately!! They are fabulous!! (They had the right address and everything, it was UPS fault for dropping it off at the wrong address, not Beachwaver Co.)

I ordered something in December for a Christmas gift and unfortunately even though I input the delivery address correctly, the package was delivered to the incorrect apartment. I did have a lot of back and forth communications with both the delivery company and Beachwaver, but finally, almost two months later, they are sending me a replacement item. The Beachwaver reps were polite and quick to reply but I am a little disappointed in that it took so long to reach a resolution.

Be careful. I innocently made a mistake and purchased two identical items. I wanted to return one completely unopened item in original delivery packaging. Return policy charges a 15% admin fee! No one else does this and if you add the lost shipping and return shipping they get a perfect item to resell and you get 50% of your money back. Be sure you are not going to return. However they do listen to honest issues and respond positively