Beachwaver Co.Reviews of beachwaver.com

The products and customer support at Beachwaver are awesome! I received a fast response and was taken care of immediately!

I just bought a B1 3 days ago for $69 and now it is on sale for $27. I called to see if I could get a credit for the difference and was told no it was a Black Friday sale so there is nothing we can do! That is not right that the exact item is that much less and they will not price match.

I had a small issue with some damaged items. I got a quick response to my message and was able to resolve the issue quickly. I love the products and the service. I will definitely order again.

I reached out to see if I could change my shipping address because I put the wrong one. Customer service answered my email quickly and were able to help me. Very pleasant experience.

After a year of only using the Beachwaver a couple of times a month, the clip that holds the hair broke. Reading other reviews, this seems like a common problem with the product. Would expect more longevity as it was not a cheap product. Poor quality, which is a shame. Will stick with other well known premium brand from now on as their products have lasted much longer.

I emailed them and they got back to me in less then 10min . Wow . That’s customer service service . Thank you for refunding me back for my order so fast, I ordered twice my mistake . Can’t wait to give my daughters your product for Christmas. Thks Magda Ruiz

I originally purchased the Beachwaver B1 curling iron in Mach 2023. After a few months of light use the clip broke and I requested a return in late October 2023. The return/exchange process was easy and they sent me an identical item in November 2023. The replacement item was defective from the beginning. It would turn off intermittently while using, on the medium heat setting it seemed to get VERY hot (to the point I was worried I was burning my hair), and it would emit smoke from the barrel. At first I thought the smoke was some hair product residue that was burning off but this continued to happen when used by me and my two daughters, regardless of who was using it and whether we had some or no product in our completely dry hair. I stopped using it after a few uses when it was clear it was defective but did not get around to requesting a replacement or refund until recently. I was notified this week my return request was rejected because “The one-year limited warranty is for irons purchased within one year from our website…” So, even though they had replaced the original broken item one time within the one year window, they would not replace the defective replacement item they sent me. They clearly do not stand behind their products and are not interested in retaining their customers. So now I’m out $65 and stuck with a useless item.

Clara was very helpful in assisting and providing services! My issue was resolved without any problems along the way! Clara was so kind, patient, productive and extremely helpful! Very satisfied with my experience! My issue resolved was that I had submitted my order without adding my additional promo code! I thought I was going to have to cancel and then reorder but Clara came in with no problem: adjusted and reimbursed my difference immediately and effectively! So happy! The customer service team is AMAZING! They really are here for the customer! Beachwaver product: ABSOLUTELY AMAZING PRODUCT THUS FAR!