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Bodega (bdgastore.com) has 260 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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aele
I bought a pair of shoes and they came in on time and in perfect condition i took one of the good reviews i saw and took their advice to take all the negative comments with a grain of salt and I did! i love my shoes and the price was so much cheaper than anywhere else 100% recommend:)
Response from BodegaAug 8, 2022
Thank you Aele for taking the time to leave us this. We appreciate you and thanks for the support.
Reek W.
Thank you for responding to my review! I LOVE BODEGA and what you all do for the culture....You all are a very well known company..All I ask is for you all to step up the customer service a notch..we are the customers that spend our money with you all..updated review..
Response from BodegaAug 7, 2022
Hi Shawn, we responded to both your emails within an hour the first time you emailed us, we have that on record as all our inbound communications are recorded and logged. That being said, one of your orders is delivered and one order is live still and unfulfilled, the tracking number we gave it was cancelled - yes - but that just means it is getting assigned a new number on our end and you will receive the new number most likely tomorrow. Be on the look out for our next email and thanks for your continued patience.
Debbie F.
If I could give this store a great big 0 stars I would. Appalling to deal with all the way through! I wish I had read all of the other bad reviews before ordering from them!!! Do not order from them! Hoka kindly have dealt with all of the problems I had with this store as I bought Hoka shoes. UPDATE after reading Bodegas reply. I bought 2 pair of shoes in the size recommended. They were to big so needed to exchange them not return them. I was charged $12+ for the original shipping, they took well over a week to get to me. Bodega would not let me exchange in the store and said i couldn’t exchange one pair (that were not on sale) and had to send the other back at my expense! They are disgraceful!!!! Update to your Update! No words needed. Your update speaks for itself.
Response from BodegaJul 23, 2022
Hi Debbie, you bought a pair of slides labeled on the product page as final sale. This warning text also was at check out and you are not happy about this fact when you asked to then return. UPDATE: Debbie, the situations you are describing are situations we have policies set up to manage. Nothing wrong, it just sounds like frustration and not being properly informed on our policies. Please refer to all our policies noted on our website to help future usage: https://bdgastore.com/pages/frequently-asked-questions
Julio C.
I made a purchase on the Bodega website for delivery in Brazil UPS refused the package and returned it to the sender I contacted by email they didn't explain the reason for the return and they said they can't resend my purchase so I asked for my refund after I asked for my refund they didn't answer me but neither in the email nor in the website chat and they blocked me on instagram in my email only the store sales advertisement arrives
Response from BodegaJul 20, 2022
Our website clearly states that International orders that are not picked up by the receiver or the receiver doesn't connect with the carrier upon arrival will go directly to abandonment and the receiver will not get the order nor the payment back.
Roko
First time order from the store,for Europe they say thay ship all the package with UPS,I order and they sent my package with USPS, I contact support why is that and how is that possible because on the site says only ship via UPS and I pay 45€ for shiping with UPS and they send me with USPS I contact and what to get refund for shipping or that the ship my shoes with UPS and last message from the support was “ The order will not be cancelled and the order is shipping via USPS...this is the end of this.. if you continue to email we will just block your email.” how you can block email from your buyer and change shiping company? I look all the site and I don’t found anything about shiping with USPS in europa They wrote in review that they ship intentionally with multiple company but on your site just wrote INTERNATIONAL WITH UPS!!! UPDATE on site says 4-6 days shiping in EU with ups Now it’s 10 days with USPS shiping didn’t come ,I pay 45€ for shiping and online support says that I need to contact usps ,for f… 45€ you need to get my package express ….worst store I ever order
Response from BodegaJul 18, 2022
Hi there, anytime we ship an International package the customer is responsible for the import tariff that their country charges upon delivery.. this is stated on our site. This tariff is not about us .. it's the country's and it's separate from anything the customer pays us. Also, concerning International carriers.. we mostly use UPS as stated on our site but unforeseen issues come up and we use other carriers as we see fit.
J
Decided to try Bodega’s online store for the first time. I purchased a bag and it took a week for them to process the item only to cancel/refund my order because it wasn’t in stock. I was kind of relieved about it after reading so many negative reviews with Bodega’s shipping/return. However, I was equally annoyed as I could’ve purchase the bag elsewhere. I would avoid using their online store. Their online inventory system seems like a joke.
Response from BodegaJul 13, 2022
Hi there, on behalf of the company, we apologize and are going to take this feedabck and use it to make our business better so next time you and others are super happy when dealing with us. Once again, sorry.
Owen
Actual fraudulent store. UPS misdelivered my shoe shipment and the company asked me to contact ups and complain to them. Never heard from either of them again. Did not get refunded. Did not get shoes.
Response from BodegaJun 2, 2022
Hi there and sorry to hear. If your package is lost, we always ask for the customer to file a lost package claim with the carrier. They will then investigate and let us know after their investigation that we can then refund you. Please go file that claim and then email us the claim number you are given to [email protected]
Rocket
Anyone looking for an exclusive pair of shoes? Bodega is the right place for you. Take the negative reviews with a grain of salt, just order correctly and make sure you’re positive of the item you’re buying and you’ll have no problem at all. Since I’m based in LA, my package arrived within 2 days of shipping. Got my hands on a pair of Puma exclusives that are pretty much sold out everywhere else. Definitely buying from here again! Would highly recommend and completely satisfied with my order. Thank you Bodega🔥🔥
Response from BodegaMay 16, 2022
Thank you for taking the time to let us know your experience. We appreciate you.
