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Bodega (bdgastore.com) has 260 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Dalvin
Literally the slowest shipping online. Ordered shoes over two weeks ago and have yet to receive a tracking number or an ETA
Response from BodegaSep 19, 2022
Hi Dalvin, we apologize for the wait. During sale times when sales volume goes up it may take longer. We let you know that we are working as fast as we can and we will email you the UPS tracking when it leaves us. Until then we ask for your continued patience.
Sam H.
I ordered a shirt 10 days ago and it still has not shipped. Support says it takes 1-7 days to fulfill a order when I email them. Their website was the only place that had the size I needed but i’m starting to think they don’t have it in stock either.
Response from BodegaSep 9, 2022
Hi there, we use 7 days as a general guideline like we stated. During sale times when sales volume goes up it may take longer. We let you know that we are working as fast as we can and we will email you the UPS tracking when it leaves us. Until then we ask for your continued patience.
Joël M.
Worst service ever. I bought 9 pairs from the Netherlands. 1 pair was shipped fast within 4 days. Once it arrived i paid ofcourse the importfees. €75. Keep this in mind. I opened the box and they send a box with 1 shoe US 8.5 & 1 shoe US 7.5, i ordered US 8.5. Now they send me a UPS label to return and i lost 75€ over a pair of shoes i never received. The story continues. They also cancelled 3 pairs. In the end they still sent the other 5 pairs. Im very affraid they will also contain wrong sizes. All in all don't order here. Their service is very bad and don't think in solutions. I bought for 1.6K sneakers, this is not the service you expect. As you can see the store is not willing to solve this issue above. They are just protecting themselves, stating the issue i mentioned already above
Response from BodegaSep 7, 2022
Hi Joel and sorry to hear you are frustrated. Let me clarify what is happening: you were sent one pair via UPS International (always is an International tariff customer has to pay to UPS International) and you have 5 more pairs on the way in a second delivery. The remaining 3 pairs in your order were cancelled and refunded due to being out of stock.
Disciple _.
My shoes came in perfectly in like 2 weeks nothing wrong happened they notified me and kept updated I was reading the reviews and was unsure but the updates help me feel good I totally recommend buying from here if you are from the US Thank you bodega for the shoes!!
Response from BodegaSep 2, 2022
Thank you
Mac C.
The store did not ship out my purchase even after 10 days I made payment. The customer service personnel was extremely nasty and rude. I will avoid this store at all cost!
Response from BodegaSep 15, 2022
Hi there, we are sorry you are frustrated. Our Customer Support has relayed to you that we are running behind on shipping speed due to an immense amount of orders from our recent sale. We apologize and we are working our fastest to get your order out.
Eslam F.
Some low skilled scammers have met together and they decided to rip people off through a website..They did..and they called it BODEGA
Response from BodegaAug 26, 2022
Eslam, your order was cancelled due to suspicious activity and information associated with payment method. I am sorry you are frustrated but we let you know that.
danny T.
Wow where do I begin? I ordered a shirt to be delivered to the UK and the following day I receive an invoice from UPS saying the parcel is in the UK ((16 hours after I placed the order so I think superman must have sent it) and they want £144 import tax - a third of the value of the shirt! Bodega stated the value on the invoice as $470 when it had cost $453 including shipping. I don't know what they have to gain by lying on the invoice but it makes them look dodgy or inefficient. When I contacted Bodega about the inflated shipping costs they went straight into defensive mode and were very rude and aggressive. They said if I don't pay the import duty I would not get a refund and also wouldn't get the shirt. They were just trying to use bully tactics on me but luckily I paid with Paypal, who eventually sorted out a refund. They sell some good clothes but it's not really worth the risk! My advice would be use Paypal and if you are not happy with their invoice or import tax don't sign for the parcel. In the end I was refunded by PayPal and the jacket went to abandonment meaning Bodega never got the jacket back . All down to really bad customer service
Response from BodegaAug 24, 2022
When you place an International Order you not only have to pay our fee for shipping and the product but separately the import fee when it gets to you from your country. We state this on our site. If you do not pay then the delivery goes to abandonment and you receive neither the order nor a refund. Also we checked on your order and the invoice was accurate.
Gareth M.
Horrible online shopping experience at this store. Product detail pages DO NOT STATE that discounted items are final sale, and it IS NOT shown in the checkout flow even though support staff state it is. The Returns FAQ is poorly worded and does not make this clear. This is not the norm with other online retailers. Extremely inflexible support staff completely unwilling to help find a solution. Do yourself a favor and find a merchant that cares about their customers -- AVOID BODEGA.
Response from BodegaAug 12, 2022
Gareth, all items that are posted with a slash thru one price and next to it a lower price are sale items. Sale items are final sale. This is worded on our site in the FAQs (https://bdgastore.com/pages/frequently-asked-questions), on the sale section itself, and finally at check out.
