BodegaReviews of bdgastore.com

Ordered a hat from here about a week ago and still haven’t gotten a tracking number or a update since they confirmed my purchase was wondering what’s up

Guys COME ON… I purchased shoes from them, mistakenly put the wrong city but right zip code for the shipping. I emailed them to let them know that the CITY was wrong BEFORE they ship the shoes and they told me it’s nothing they can do. WHAT?? I don’t want to cancel or anything. Even after you buy their product , it states “if there’s anything funky with shipping email our support email asap to fix it” Bodega my order number is 454467… PLEASE HELP. It could be so simple guys. I NEVER write negative reviews because I know how the business world is but this is ridiculous.

I was very hesitant at first to buy from bdgastore because of the negative reviews I've seen. To say the least; I myself was not disappointed and got exactly what I wanted. They delivered on time and got through to me about the UPS packaging and what I needed to do to get everything ready when I wrote to their support team. So for that; I have to acknowledge the great work they did and also the response time on the messages I sent back and forth. I'd also like to acknowledge that I live outside in Europe and got everything as it was meant to be sent. I think the fault in a lot of customers that have written before is mostly the customers own actions ruining their experience with this company. Now; I can't really speak for them, but from this, I can definitely say that bodega store is safe/trustable and works well. Just make sure to get in contact with them if you are paranoid and a bit unsure (as I can definitely say; I am when it comes to ordering outside of my area.) A criticism to bodega if they are reading; I do think the support team needs to be a bit more in touch rather than out of it. By that; is that when I wrote back once, I got the same repeated message that I got before. Almost felt like talking to a generated message by a computer at that point. I understand sometimes you don't need to write a whole new message, but it does make the experience less "humane" if that makes sense. There's a loss in connection between the buyer and the support team. Sometimes I wouldn't even get the name of the person that was sending the messages and sometimes I would. That is the only reason I am taking it down from being 5/5. If I could put it at a 4.5/5 then I would - I think that is a more definitive rating to my experience with you guys than 4/5.

I ordered a pair of sneakers and received a confirmation email, however later realized that the order had been canceled without notice or explanation given. When I reached out to customer service they informed me that my transaction had been flagged as suspicious, and that I was blacklisted and blocked from placing future orders. This was a surprise to me because I had checked out manually via PayPal, which I have done on countless other sites without issue. I asked if they could share the violation that I was accused of, and they did not respond. At the point of writing this review I still see the size I had ordered sitting on their website. I imagine that I could probably place an order using a different name and email, but quite honestly I prefer to give my money to a company that does not conduct business in this manner.

Customerservice is quick 5 stars. And their products are really nice, the make some of the best collabs in the game imo. Company policy 1 star. I really like whenever Bodega do a collab and i do not seem to be the only one. Therefore when the Hoka x Bodega went online i knew i had to be fast if i wanted to get a pair. I quickly pushed size 10,5 and checked out. But then i got the confirmation mail and it said size 6… S***! I quickly made a new order and made sure it was my size… Checked out and got the confirmation mail… Nice! Then i wrote them askong if it would be possible to cancel the size 6 order and explained what happend… Got a quick response telling me all sales are final… There was NOTHING they could do… Then I asked them if it was possible to ship the 2 pairs together, but because they send from different locations in the US they could not do that. Ok… Because i live in Denmark i have to pay 2 times shipping and 2 times tax handling fees… So a mistake that I SURE made myself cost me around 400$ because of their company policy… I ordered 11 days ago and are still waiting to get my shoes and HOPEFULLY they fit or else i lost 800$ because of company policy… So if you are not sure about your size on limited items, be carefull buying at bdgastore, because eventhough the people at customer service may want to help… The company policy does not give a s***!

This Company Really Cares. Integrity and you Dont have to wait long for a call back. Recently we fell pry to a gift card scam. We found out that one of the purchases had been made on line at Bodega. We contacted them immediately. They couldnt have been more concerned or helped quicker which resulted in us getting our $500.00 back. If your not doing business with them, please find a reason to. They followed up with us to make sure everything was okay and to find out how else they could help. Now that's American. God Bless You All

I wanted a pair of Gentle Monster glasses, but they were sold out on the actual site. I was very happy to find the same ones on Bodega, but was hesitant at first to place an order due to the amount of negative reviews. I placed an order anyways and it was delivered today. The glasses are absolutely beautiful. The packaging and item are authentic too. I could've wished to receive the flower and ribbon that went with the package, but it's okay. I love the glasses. Thank you so much!

Literally the worst ever! the agent kept repeating things and rules that as a loyal customer, I know very well. Not good at listening. Clients ordering from Canada be careful when you order from Bodega. They don't take any responsibility when their deliver services (UPS this time) mess up. I ordered products from them. Knowing that when you ordered from them it is an international shipping process, and duty fees will be applied. The problem came when UPS decided without my authorization to do the clearance on my behalf and then requested from me to pay for the brokerage fees. In Canada, clients have the right to opt for self clearance. In my case, I live very close to the local Customs office, and for that I told them I opt for self-clear. Therefore by laws they have the obligation to make the official documents available to the client. By experience I learned that UPS would make sure whenever you opt self-clearance that your journey will get complicated. After assuring me that they would send the documents to me by email within 24 hours, they just decided to send the shipment back to Bodega. When I called again UPS couple days later they told me that they sent it back without any clear explanation whatsoever. They suggested that I go deal with the shipper, Bodega. Bodega today told me that whenever they get returned products they just re-stock it and follow it with a refund. They do not resend it at all because they do not want to lose any money. Guess what, with that refund the wasted transportation fees will be charged to the client. On top of everything, they told me that I should complaint against UPS. Why on earth should I go bug UPS (for this bad service), when I am not the one who hire or pay them for it?