Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.
Blue Cross Blue Shield Association (bcbs.com) has 164 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing164 approved reviews, newest moderated first
Jonathan L.
Big shout out to customer/sales associate rep “Steven” who hung up on me immediately after I told him I needed him with my father’s plan. What’s the matter, only take calls that are going to increase that commission check? You guys are terrible and I will be recommending against you guys.
Sven B.
Blue Cross Blue Shield is a disgrace, and Evolent is their pathetic little denial machine. These clowns exist for one purpose: to block people from getting the care they pay for. They denied my knee and back MRIs for no reason whatsoever, while approving the same MRI for my wife. Total inconsistency, total incompetence. We hand them over $20,000 every year, and in return they give us nothing but denials, hoops, and headaches. This isn’t insurance — it’s a scam, a rip-off, and a predatory joke. I’m done with their bullshit.
Steve J.
Horrible customer service. Never written a review this angry in my life. Absolutely terrible. Rating is a negative 10,000,000. Called customer service multiple times with no resolution to anything. Couple highlights... Agent 1 We have met the family deductible on our plan. The rep says there's an embedded deductible that also has to be met, which is crap. Once the family deductible is met, there is no more deductible for anybody on the family plan. Always been that way. Continues to argue with me. Agent 2 She reads off notes on my case from the computer as she goes, but can't explain what they mean. Tells me to stop interrupting her. I'm trying to understand what it is she is reading and asking for clarification so I can follow the logic.
Maura O.
Thank you BCBS. I now understand why jobs are being replaced with AI. At least a robot in costumer service could pretend to care! Certainly a robot could grasp the idea of pressing two buttons to transfer your call without talking sh*t and hanging up! 4/4 human reps managed to do none of the above. I should play the lotto with this luck and then pour myself a drink bc I finally CANCELLED MY POLICY!! WOOHOO! I’ll be waiting for a check for doing your employees work BCBS!
Joe P.
It sucks not having insurance but it’s to the point that no insurance is better than blue cross blue shield. I would recommend everyone to avoid this insurance at all costs
ابن ج.
فاشل للغايه ليس جيد الستخدام No
ReviewTechAfrica
Hello, I would like to report a co worker at the company who has commited international fraud. I Have all his information and whatsapp messages, I already opened a case with the FBI and contacted the police in Arkansas where he lives. Could you please contact me, I'm already assisting the police department and I rather have this to remain private for the sake of the company
Patricia W.
Your website is just awful. Been with BCBS for 40 yrs and spent 2 days trying to get on the website. Used my password, tried to get a new password, nothing.
