Blue Cross Blue Shield AssociationReviews of bcbs.com

First of all the website is confusing when you’re looking for a doctor that they cover, and when you talk to customer service I don’t trust that they are telling you the truth. My plan only covers freestanding services. My husband had a colonoscopy at the hospital because that’s the only place available and the doctor scheduled the appointment, they pre authorized it then refused the authorization. So his bill was $12,000.00. And they would not cover anything. I pay a large premium for this a month. People can’t afford to pay these kind of bills. I had blood test at hospital because the clinic could do them. My bill was $1500.00. They wouldn’t cover anything

Today from the hospital they said that my Florida Blu insurance is not active but I am joking tomorrow I will make a complaint to the Consumer Association of Florida and I will write a letter of help to the white thing is the most incredible thing is that my insurance agent does not He replies and I will contact a lawyer to protect and request damage for what happened to me #Floridablu Alessio Sundas

We have already written one review thinking we could see the light at the end of the tunnel but now Medicare and Blue Cross once again are not communicating, for some reason we made annuity payments from 2003 to 12-31-2024 but some how they say we had not prescription from 2022 to 2023. We are being charged a penalty now because of negligence. More forms being sent in to prove of the lack of communication between Blue Cross, Medicare, and now our new insurance. Why after almost 3 months am I still on the phone with OPM, Medicare, and Blue Cross at least 3-4 hours every time I call. And now I’m wasting more time filling out reviews. Help!!!!!!!!!!!!!!!!!

I really enjoyed speaking and listening to my representative she was very helpful,kind,and respectful in explaining the policy to me . She was very knowledgeable about what the policy would be able to do for me compared to the policy I was in. She answered all the questions I had about it the policy, I was very pleased to of gotten her, her name is Michelle Archangle and she was so nice to talk to her and I told her that I had never heard her last name before, she was such a pleasant person to talk with and as she transferred me to talk with another person she made sure that everything went well and made sure if I had any questions whatsoever to just call her back she gave me all the information I needed and I thanked her for it and when I talked to ERICK HE ALSO kept me well informed about the wellness program and he said he would be able to help set up my appointments and he also gave me his information and also let me know if I ever had any questions about anything to just call him back at anytime. I’m very grateful for the two representatives that I had the pleasure to talk to today , I had never had any questions about experience with a company as I did today I’m so happy I called. I was truly blessed thank you so much.

If a prescription costs more than a couple of hundred dollars, Blue Cross denies coverage and then denies the appeal sent by my doctor. This has happened multiple times. It is almost comical how they simply refuse to pay for expensive medications.

This is a fraud company. They process your claim incorrectly and leave you on your own and would not process it again even if you prove that they are wrong. They charge me incorrectly several times and I am literally frustrated with this company. I request you all please don’t buy insurance from them.

Blue Cross Blue Shield Fed Employee Program Drug Coverage. Shame on all of you! Throwing us onto a new federal drug program, sending convoluted information in the mail, and threatening to penalize us $ if we don't show evidence of coverage (we're already paying $1000/month health ins). YOU covered us for the last 15 years. What evidence do YOU need? Where do we get evidence? Do we need a lawyer? We are senior citizens. For God's sake, help us. We call, we get disconnected. We call again, they tell us to ignore all mailings. Then we receive more letters, more threats. We call again, BCBS is shut down for a meeting. What decent business does that? HELP! Cindy Haynes

Very dishonest! You can’t anything they say! Would not recommend them.