Blue Cross Blue Shield AssociationReviews of bcbs.com

Blue Cross Blue shield is denying my wife cancer treatment wtf? She will die! Completely useless company. What the hell is wrong with these people.

insurances need to do better when it comes to customer care and service over the phone. I work at a doctors office and feel bad for the patients when I see them with these insurances, especially BCBS. Why have a call line if youre going to try your absolute best to have an AI answer. And this is me calling from a doctors office as staff, not a sick confused patient whos seeking help because their time is limited.

Horrible.! No one can help or knows anything ! All they do is transfer and transfer !

Horrible experience. BCBS uses American specialty health (ASH), only allows $44 toward chiro visits and double counts the visit toward both chiro and physical therapy visit count allotments. AVOID them and avoid ASH.

I'm 40 years old and this is the worst insurance company I've ever witnessed in my lifetime. An absolute mess of a structure with 0 accountability, ridiculously cobbled together systems, horrible user experience, customer reps who either have no idea what they're doing or simply do not have access to essential information. Triple the cost of my Aetna plan with 20% of the benefits or ease, loving it all. Imagine for a moment you call up your own insurance with procedure codes, doctor names, locations and dates and the rep says: "We won't know how much that will cost you until you go thru the procedure." Expect 100% use of outsourced call centers and empty platitudes instead of actual service.

I have been on the phone for more than 2 hours on 1/5/2026. I never got through to talk to someone. I am now on the phone again 1/6/2026 for another hour now. BCBS needs better customer service. You need an online chat on the your main website page for customers to get the answers they need without the headache of waiting and hoping someone will pick up the phone. I got disconnected and never got a call back and now I am stuck in the que again. BCBS.....Do Better!

So I have to spend $8000 in deductible in order for them to pay for anything. I don’t even go to the hospital that much. And the reason why I won’t be going for any check up or other medical services. I would have kept my old insurance company something that usually cost me $200 is now over $1,700.

Blue Cross Blue Shield of NC's Healthy Blue plan has some issues that need addressing. The providers they work with, namely ECU Health will balance bill you and BCBS seems to be able to do nothing about it. The customer reps will tell you it's taken care of but months later you start getting collection calls. Online chat cuts you off even when you are keeping the window active and when you call it's a game of chance if you can get a live rep or not. I am a previous BCBS customer under a different plan and had no problem with them. Please consider the lack of support if you are considering choosing BCBS Healthy Blue as your Medicaid provider.