Blue Cross Blue Shield AssociationReviews of bcbs.com

Got quite the runaround when trying to register my account. Person I spoke to was extremely difficult to hear and read the most monotonous, monotone script when I just needed simple answers. Everything worked out, but there's definitely kinks in their registration and customer service section.

we need universal healthcare in this country, not these QUACKS

Anthem is so terrible. Maybe if I didn't know better, I wouldn't think so. But I do, and it's apparent. Recently, my employer switched us to Anthem from Cigna, who I had for the past 9 years. I was comfortable with Cigna, I knew their rates, I had the app and website, it was all good. So since January I've had Anthem and have had nothing but issues with them and their unorganized, poor service departments. First, I can't change my own phone number on the website. As of Jan 1st all of my information was supposed to transfer over. I have worked for my company for 9 years. I've had my cell phone since I moved and got married for 10 years. I had Anthem at a previous job in a previous city 12 years ago. So somehow the old cell number with a different area code, that I haven't had since before I had my job (9 years to 10 years right) is listed. Obviously they reactivated my account with my SSN. I try to change it myself online, I can't. I call their customer service, I can't update it. They say I'm part of a "group" policy (no duh it's through work) and that I have to have my employer submit a change request to them which takes weeks. I argue that my employer has never had this old number since I haven't had it. They don't care. So I call my employer, they verify that the number they sent, which is the only one in my account with them, is the current one with a very different area code. They say they'll resubmit the change request anyway. Weeks goes by, I go through this again. It's been over 60 days - it's still showing the old number. Later, I was prepping for overseas travel requiring some specialized vaccines. I call Anthem to inquire what is the allowable out of pocket expense or billable maximum the doctor can charge me that Anthem has negotiated with them for 3 specific vaccines so I can guess (since I haven't met my deductible) how much it'll cost. They tell me they don't know, I have to ask my doctor. Doctor's offices don't disclose this, they tell you to consult your insurance. This is known to anyone who deals with medical billing often. So I argue the point that Anthem needs to inform me of the costs they've approved as allowable maximum billing for these vaccines. No progress. The gal says she has no way to access that and can't help me at all. So basically, Anthem doesn't know how much it costs until I'm billed either? How is that? Next, I submitted a claim myself through their website - easy enough - no changes for 34 days. I call today and I speak to someone who can't find it, spends forever looking for it, and in the end, has to resubmit it because "sometimes they sit for months without anything happening". What?! Their website is less user friendly, their app doesn't work well, and I dislike so far their customer support and service and my inability to manage my own contact info or try to get any idea of what the costs of items are. It's awful. I wouldn't recommend the to ANYONE who had a choice. Sure, it's better than nothing I suppose. But geez.

Ever since I was a kid, this company has taken care of my family and many of my friends' families as well.