Blue Cross Blue Shield AssociationReviews of bcbs.com

Not nice, the woman spoke very rude to me. Did not want to help me all. Spoke to me as I was stupid.

Blue Shield of California Under Fire: High Prices, Poor Leadership, and Broken Promises Blue Shield of California, once seen as a trusted name in health insurance, is rapidly gaining a reputation for being one of the worst providers in the state. Thousands of Californians are speaking out against the company’s outrageous pricing, poor service, and questionable partnership with Covered California — and many are placing the blame squarely on its leadership, particularly CEO Lois Quam. Under Quam’s leadership, Blue Shield has taken a sharp turn for the worse. What should be a non-profit health insurer focused on helping people has become a bloated corporation acting more like a government bureaucracy than a customer-first healthcare provider. Premiums have skyrocketed, deductibles have soared, and access to affordable care is becoming harder to secure. Many policyholders report being priced out of their own health plans, even as they remain under Blue Shield’s supposedly affordable umbrella. Customers trying to navigate care options or get answers from the company often face long hold times, unhelpful representatives, and a system that seems designed to frustrate rather than assist. Adding insult to injury, Blue Shield’s tight relationship with Covered California — the state’s health insurance marketplace — has sparked widespread criticism. Rather than giving consumers options and lowering costs, this partnership appears to function as a pricing trap. Blue Shield premiums on Covered California are often higher than competitors, yet the system encourages users to choose them by highlighting coverage tiers or offering deceptive comparisons. It feels less like a health plan and more like a racket. Critics argue that Lois Quam has failed in her duty to lead a fair, responsible healthcare company. Instead, under her watch, Blue Shield has continued to push higher rates while delivering substandard service and squeezing families who are already struggling with medical costs. With California residents desperate for affordable, reliable care, many are asking: how much longer will this continue? Blue Shield of California needs a serious overhaul — in pricing, service, and leadership — before it loses whatever credibility it has left. If you’re currently covered by Blue Shield and feeling the pressure, you’re not alone. Thousands are calling for accountability, transparency, and real competition. It’s time for California to demand better. Customer Service Natalie Johnstone, Natalie Stoven.

I am unable to get timely care because providers cannot reach them to verify coverage. BCBS coverage is worse enough but when a doctor, lab or dentist office is not being able to reach them that's even worse. That delays my care. That also delays my ability to efficiently shop for services, most of which I'm paying for.

I have to work with them at the urgent care I work with. They give the WORST coverage of ANY of the insurance providers. Their pre-deductable out of pocket costs are 50% as opposed to others averaging 25%. And their denials are worse than United, and they are famously bad. I am talking charging patients $326 for a $600 xray. Patients are literally leaving in pain because of this. This is flat out cruelty.

They will constantly claim you are insured by them to get extra money, and it makes life an absolute living hell to get benefits from current insurance coverage. I keep getting full bills, can't refill prescriptions or get any help because BCBS is clogging the system constantly.

My diagnosis is Ankolosing spondylitis, I have been through all the conservative tx there are, I am to have ablation on my upper back next week, BC/BS is trying to send me back through physical therapy again to keep from paying for the ablation, physical therapy doesn't help only makes things worse, my condition Will not get better only worse with my diagnosis. BC/BS IS A CRAPPY INSURANCE you pay your premium but when time to get treatment they do everything they can to keep from paying the bills.

Heads up! The new insurance (Blue Craoss Blue Shield) is going to be the death of me and many more people! Just implemented ON MARCH 17TH. IF YOU'RE Pre-Diabetic . ( That means if you're under 6.5.) The ONLY medication they will approve is 2 kinds of Metformin. Now Metformin is harmful for your kidneys and liver. Yes . I'm under that. Only because of the medication ,diet and exercise. I inherited my diabetes. The other medication helps me stay at a safe A1C 5.8. Not harmful to my kidneys and liver. I take or took Farxiga. BCBS wont cover it. Its not for weight lost. IT'S To help control diabetes and stay at a safe A1C. The insurance said to tell your doctor to do Pier to Peir. OK. Still not approved. Because MY A1C isnt over a 6.5.The run around. I still don't have medication. Cant have any blood work till May.

I signed up for anthem Blue Cross Blue Shield medical insurance through my temp agency and I have found they are an abject and complete failure. My insurance cards failed to provide any information that would allow me to contact them directly. I tried over a dozen times and couldn’t even get anyone on the phone. Also tried connecting online and as it turns out, there is no way for someone in Texas to reach anyone. I’m going to cancel this insurance on top of the fact they’re charging a $300 deductible BEFORE I can see a doctor. turns out this insurance company has one of the poorest customer service ratings online listed. Do not sign up for this Insurance. It’s a waste of your money your time and you’ll be denied service.