Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.
Blue Cross Blue Shield Association (bcbs.com) has 164 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing164 approved reviews, newest moderated first
Victoria S.
The WORST! Try to call them and get someone on the phone. yes, they will answer and you will give them your information, they will ask for a call back number in case you get disconnected and then after you go through all of the details they need, they will disconnect and never call you back. This has happened so many times. SO unprofessional and it's hard to understand what they are saying on the other end. Just terrible.
Kman
I have multiple medical issues such as high blood pressure, chronic obstructed pulmonary disease, shortness of breath, severe apnea and now pre-diabetic. I take all these pills and devices to get through life but nobody ever treats the cause of all of my ailments. I AM OBESE! my doctor even says i need to lose weight and most of my medical problems will be gone. She wrote me a RX for a GLP-1 (Zepbound ) and Blue cross Blue Shield refuses to authorize it. Come on insurance company! I pay a ton of money each month for insurance. I would NOT recommend this company and will be changing insurers soon.
Healthcare U.
They do answer the phone when called. They do provide service. They dropped the call twice. They set a PCP 250 miles from my home address who isn't a PCP and doesn't take phone calls. They sent me a list of replacement PCPs, 3/4ths of which were incorrect listings. They were not upfront and thoughtful telling me prices. I suspect that the operator saw something in my information and made a moral judgement about me because they called 'Sir' 4-5 after being told to stop after every time. This strikes me as rampant gender discrimination. It took 4 phone calls to get an appointment. I probably could have found a PCP that takes BCBS insurance faster by driving to every doctor's office in town and asking.
Aubrey W.
Cina was very helpful. She answered all my questions about general information that I needed for my mission papers (even though a lot of it went over my head). She was friendly and polite. Great experience overall.
Melanie R.
When a company bases employees performance on clicking a button versus quality and error free work, there is a problem.
Susan C.
For months I have been trying to get a claim processed for my 10 year olds annual physical. Customer service puts you on hold, drops calls and gives you the run around. Good job BCBS saving money by not paying legit medical claims for children. Horrible
Beth R.
I’ve been on bcbs insurance for a while now. My doctor prescribed me zepbound for sleep apnea which I have been diagnosed with it. But somehow bcbs won’t cover it because it’s a weight loss medication also. We have sent an appeal and it was denied! I asked them so if I lost weight while being able to breath at night. I thought healthcare wants you healthy I just think they are full of crap. I’m actually gonna be off of there insurance soon to be on Medicare. I just feel that people should know how crappy they are. Thank you for reading
greg S.
They were told via email in October that I did not want to renew my insurance. January the 1st they took $220 out of my bank account and then delete me out of the system. They took my money even though I told them not to and then delete me so I can't use the insurance. I have filed a complaint. When I talked to them they refused to take any responsibility or be of any help. These company is trash and shouldn't be allowed to handle people's health insurance.
