Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.
Blue Cross Blue Shield Association (bcbs.com) has 164 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing164 approved reviews, newest moderated first
Eric G.
To even open the app you have to wait anywhere from 5 to 10 minutes. This is completely unacceptable for a business of their size. It almost feels as if they want to cause the customer to give up and try again later. Which later could result in a late fee. Completely ridiculous.
Kyle C.
Worst insurance company ever. They take your money, but don’t provide the service when needed. They’re thieving crooks.
Kent R.
They might start with giving a damn about the customer. I needed proof of coverage, for my other (auto) insurance company. I have had to redo my email twice, gotten error messages, and switched between CS & tech twice now, and been on hold for over 4oins, after being disconnected when they wanted a photo sent to them telling them what error I had gotten. To them it seems like this is and endless joke cycle until someone just quits. Final resolution... have it mailed to me. I am sure that will work out fine. Imagine if it took me that long to pay them
Xamara
If I could I would leave zero stars. BCBS is the absolute worst when it comes to calling them. They leave you waiting for about 2-3 hours and then proceeds to hang up on you. Sometimes you can't even hear music in the background while you're waiting for a representative to pick up the phone. Making you think that something went wrong with your phone. This continuously happens and I am not happy at all. Especially when it comes to work and they take up half your day waiting for someone to answer.
Deborah K.
I have had to spend over 2 hours on hold just to pay my premium. Then when someone finally comes on the line, they ask the exact questions that the recording did. Why bother??? Customer service agents must be hired based on their ability to be rude, lazy and imcompetent.
Bryan M.
I have been out of my medication for 3 months. I had to jump through hoops to get it approved last year. Now that the year is over, im jumping through hoops again to get it approved for this year and its 3 months and counting!
Tigran H.
for couple of days was waiting on the line for 30 -40 m to get disconnected
Steve L.
I would leave zero stars but I’ve never dealt with more consistent incompetence, lack of wait times, being put on hold with literally each question, and customer service asking me questions liter as Lou just asked them. My employer switched me to this company by default, I strongly advice United Healthcare or anywhere else.
