BB WheelsReviews of bbwheelsonline.com

Be very careful buying from these crooks. I bought a set of wheels from them. Received the wrong ones then they tried to charge me a 25% restocking fee if I returned them. Had I sent back it would have cost me about $250 between restocking fee and shipping for a $500 set of wheels. So I will keep and resale myself. Do you research they are about 20% higher than everyone else. I only went with them because I could get wheels a little quicker.

I don't know much about vehicles, but I wanted new rims and tires on my Honda. The staff was wonderful and they got me my product in 3 days with no issues at all. Great experience.

Needed a set of wheels and tires for my 72 Stingray and I couldn't be happier with the price and service. Great communication and quick delivery. Highly recommend BB Wheels.

Suck! Is the word that comes to mind for their customer service. I ordered parts in mid August and a week later nothing had been shipped, so I called but left on hold and left voice messages and then emailed an inquiry. They replied with checking with warehouse and then a message from them that one item is back ordered at manufacturer, I said please ship other items in the meantime, so they did and I requested cancelation of the back ordered item. I received the other items, but no cancelation of back ordered item. Ithen requested another cancelation of the back ordered item. Suddenly a week later the back ordered item shipped and I let them know and that its seems to be to late to cancel now that it had shipped, no reply.... I then requested to return the item after it was delivered, but crickets..... So I called Monday and hung on hold for a half hour, then talked to customer service about this ordeal and would like to return item, they sent me to another agent that was corresponding with me and they said they seen my email that morning and said they'd accept the return, so they sent me back to customer service. I was then told they'd email me an RA. Wednesday, I still hadn't received a email with the RA, so I called. I was on hold for half an hour, then answered. Customer Service claimed no record of me calling on Monday.... and they'd send me an RA, but I'd be responsible for paying the return shipping and there'll be a 20% restock fee. I said that was crap, and they should stand up and be responsible for this as they didn't cancel the back ordered item as requested and let it ship. So, its Friday and here we sit with an item that's unusable, as when receiving it I found out it was the wrong model# too. Plus in the meantime while requesting the cancelation of the back ordered item I found the item at another distributor and was available to ship immediately.

I ordered a part for my truck through bbwheels that they had listed that it would fit my vehicle item got here was no where near fitting called them waited on the phone for about an hr and a half getting pushed around from person to person then when i explained the issue they said they'd have to contact the maker of the item and that took them about a week to get back to me which i couldn't wait so i went and found a local place and got the correct parts, but after a week they contacted me saying that the company could send me the correct items but i already got other parts and i told them i just wanted to return the items which they told me i need to pay a 20percent restocking fee and pay return shipping if i have to do that my 100 dollard item I would only be getting maybe 40 50 bucks back when they're at fault for listing the parts for my truck when they weren't I've been inconvenienced by them and now i just want to get my money back and they were replying to my emails now their ignoring every message I sent its sad that a american company would treat you like this yet if i would have ordered these parts from china they would have given me my money back and said sorry yet small family owned american business bbwheels doesn't care and would rather screw people over that are trying to buy american

I was positively happy with my purchase of my Enkei PW 10 wheels in June of 2020. Processing and shipping was done in a reasonable timely fashion. They were well packed in shipment.

One of the worst transactions I could of made horrible communication I didn't get a refund for a couple days shy of a month to return the rim would cost about 90$ they take another 60$ . I'd email them for any updates wouldn't hear anything for about a week for them to say let them check with the warehouse to never get a reply. I tried calling then number never answered. Asked about getting a the correct rim resent to me with no reply. I'd go through my local tire store or anywhere else before going this route again.

Ordered 4 BF Goodrich Radial T/A tires for my '68 Camero. First new tires in 20+ years. Price was right and order came as promised. I went to the suggested site for instillation and this also perfect. Would buy and recommend BB wheels for a purchase anytime.