BB WheelsReviews of bbwheelsonline.com

PRICE BAITING - bought 4 Pirelli tires online - 4 days later they called and said they couldn’t sell them at that price and asked for more money. Don’t waste your time, but at least they didn’t steal my money.

The quality of their products is good I have no issues with quality or fitment on their products the issue is their warranties which is a third party is a bunch of crap I had two warranties on my rims the road hazard and the extends and neither one of them would cover the rims because they was damaged in a crash they said they would cover them if I had run up on a curb but yet wouldn't cover them because my vehicle was totaled along with the rims they're both accidents so I don't see where the logic in is covering them if they run up on the curb and not covering them if there's an accident neither one of them has road hazards or the extenze policy would cover my rims so now I'm stuck paying for a set of rims that I no longer can use and that's what I got the road hazard for and the extends policy for was in case something happened and like I said neither one of them is no good if I was them I would change my third party warranty people

Placed my order on 7/29 at around 8pm its now 8/3 and my order still has not been shipped out then on 7/30 i had a team member named brennan and he says they dont ship tires out within 2-3 days that it takes up to 7 days for them to ship but i see everyone else reviews saying theres shipped out in 2-3 days and here it is 5 days later and mine still have not shipped out then brennan went on to try and cancel my order when i never said i want to cancel my order even after telling him that if i needed to make any changes to my order that i could do it my self on the website

very helpful customer service, haven't received product yet. product isn't coming exactly as shown in the picture; it is missing the center push caps, learned this from an honest CS rep. which is very disappointing for the current price of a set of steelies these days.

I purchased 4 tires from BBwheels on may 27. On May 28th two tires arrived! They are great tires! Sunday no one was open and Monday was a holiday so Tuesday I call to find out about the other two tires. Was told they were held up in Alabama at Fed ex. Well here’s were the fun starts! We receive a call from a tire shop in Alabama stating my two tires were delivered to them! I call BB back and let them know my two tires are at a tire shop and we’re delivered there by fed ex. I am told they were going to contact fed ex and their manufacture and I would have a call back by the end of the day. Well didn’t get a call back so Wednesday my husband calls and gets the same story! Has to get a hold of FedEx and manufacture and would receive a call at 9 Thursday morning with a resolution! Fed ex did call Wednesday night and we gave them phone number and address to tire shop were my tires are sitting and they said they showed one tire was still at their fed ex shipping place in Alabama! No it’s not the guy called us and has both tires! Anyway, called back this morning (Thursday) and still same story! They have to get a hold of fed ex and manufacture again! I just want my tires! They need to resend my tires and fight with fed ex after! I have given them all info on where the tires are! We called the shop with my tires this am and he hasn’t heard from fed ex or bb and said my tires are still sitting there. I would go pick them up myself if it wasn’t a thousand miles from me! I’m not impressed at all with customer service as I have been told I would receive a call three times and haven’t received one call back and here it is almost a week later and still no resolution and no tires! The two Nitto low profile performance tires I Did receive are very nice but kinda useless as I need my other two! Have to purchase tires for my Dually and my horse trailer but will be looking else were to purchase those as I don’t want to deal with the hold ups! I have always had issues with fed ex and usually always ask things to be shipped via UPS! I know the wrong delivery is totally Fed Ex’s fault but I feel BB should just ship me two tires and work it out with Fed Ex. I should not have to wait when I have given them all info on getting the two tires and where they are! I have a vacation planned for 9 mo now and need these tires to go on our vacation! Please ship me my two tires so I can have them mounted so we can go on our vacation! I already had to cancel one appointment to have them mounted!

Ordered 4 tires May 19th and I was pleasantly surprised when they arrived 2 days later. However, only 3 of the 4 wheels arrived. I have since tried 6 times to get an update and have only been replied to twice, with no answer. When I learned that I live only 1.5 hrs from their warehouse and asked if I can just go pick one up, they said no. When I asked if they can ship another one to replace it, they said no. They are waiting on FedEx to tell them it's lost when that's clearly the case and we are left waiting to use a vehicle. This would be a 1 star review if not for the initial fast delivery. Everything went downhill after that

Troy in sales did a great job and the wheels came quickly and looked great. Understand they just order from a distributor so they don't really have the wheels. Fast shipping credit goes to that distributor. However my issue was with the lug nuts and the very poor customer service. Lug nuts appeared to be lost in shipping and basically got zero responses from customer service. After buying lug nuts from someone else these finally showed up. Due to zero responses from customer service I actually drove to Albany, MN to return the lug nuts. Please read reviews before you order, customer service is clearly an issue with this company. Unfortunately, I don't think I could recommend them until they address their customer service issues.

In March I called to place an order for wheels. The sales person advised that the wheels did not fit my car because of back spacing, so I ordered one to see if they could work with spacers. The wheel arrived after a two month back-order (Covid19, not their fault) and it fit perfectly without spacers. On the same day it arrived I called and ordered the other three, but they were already on back-order again. About three weeks later a shipment arrived, but they sent the wrong wheels. I was fine right up until I called to get a resolution. I was required to send pictures in order to get a return authorization and shipping labels, and was told that nothing could be done until the wrong wheels were returned. I immediately took pictures and sent them because I wanted to do my part to get a quick resolution. Two hours later still no labels, so I called. They sounded annoyed that I called and treated me as if I had made the mistake. I explained that I wanted to get them shipped asap to receive the correct product without ending up on a back-order list again. Sarra said she would see what she could do. Another hour and forty minutes passed with no response. I did some investigating and found the manufacture's information. I contacted them directly to see if I could expedite the process and they stated the labels were already sent to Sarra at BBWheels and should be forwarded to me any moment. I waited another 20 minutes, no labels; I wrote an email and request the labels, and finally, 15 minutes later they were sent. Of course, by that time half a day had passed and I couldn't get them to the FedEx facility in time to leave that day, so the process is delayed. I'm not sure if I'll end up on a back-order list again, or when they will send the correct item, no information has been communicated. I'm REALLY frustrated at the bad customer service. I've never had a company send a bad or wrong item and after contacting them, not received a return shipping label within minutes. Some companies just don't care; don't let the "family owned" thing fool you. My hobby is upgrading and reselling cars, and they will never get another order after this experience - I'll pay a few extra dollars per wheel and buy from a company that actually cares about customer service and will help to fix problems, especially when they have created the issues. One last thought - If it was this much trouble getting things right when they clearly screwed up, imagine what would have happened if the sales person had accidentally typed in the wrong wheel type when I placed the order. I'm pretty sure at this point they would have blamed me for giving them the wrong information. Fortunately, the sales person keyed in the right wheel so there was no way for them to escape responsibility. Buyer Beware!