BB WheelsReviews of bbwheelsonline.com

After spending just under $2,500.00 on mounted wheels and tires, the push through center caps will not fit. The sales Representative sold me "required" centric rings. The center caps for the front are too shallow and will not fit at all. The rear center caps, as well as the front, will not work with centric rings installed, as "required"! The company's answer, "Remove the centric rings as they are not needed and use 1/4" spacers to push the caps out further "! Absolutely sub par for a company that boasts "Superior Customer Service" on their home page!!! Do not waste your time and money with BB Wheels Online! All they want is your money and could care less about you after the sale!. Don't even think you'll be able to speak to a live person in real time. They only hide behind e-mails! BB Wheels Online takes zero accountability for their mistakes! Waste your money and your time if you like, I never will again! I wish zero was a review option!

BB Wheels is awful. I ordered a 17" wheel and received a 20" wheel instead. I did manage to get the 20" wheel returned. However, I had already ordered a wheel form another vender. BB Wheels sends me a wheel I did not ask for. BB Wheels has refused to give me a return label for the second wheel, that I neither want nor need, and will not give me a refund for the original wheel. Do not order from this vender.

The return policy is crap high restocking fee and hard to figure out how to return something to bb wheels bad customer service if u get to talk to someone it was all around bad will not be doing any business with them again

They sent the wrong wheels even after I spoke with a so called expert. Then they tell you to talk with AI to fix it. What a joke. Never again.

⭐ 1-Star Review – B&B Wheels I rarely leave negative reviews, but my experience with B&B Wheels was frustrating from beginning to end. What should have been a simple wheel purchase for my 2017 Camaro turned into a lengthy customer service issue that required multiple follow-ups, unnecessary effort on my part, and ultimately left me feeling like the customer was blamed for a problem that should have been handled much better. The issue began when a duplicate order was processed. Once I realized there was a problem, I contacted B&B Wheels expecting a straightforward resolution. Instead, communication was inconsistent, and I found myself repeatedly reaching out for updates and clarification. Rather than feeling like the company was working to resolve the issue, I felt like I was responsible for driving the entire process. After the duplicate order situation was identified, I followed the instructions provided and returned the merchandise. The wheels were carefully packaged and shipped back. Tracking information confirmed delivery to the return location, so I expected the refund process to move forward quickly. Unfortunately, that wasn't the case. After the return was received, obtaining information about the refund became another challenge. I had to continue following up to determine the status of the return and when I could expect the appropriate credit. Responses were slow, and communication lacked clarity. The most disappointing part of the experience was the dispute over return shipping costs. Despite the circumstances surrounding the duplicate order, I was still expected to absorb shipping-related expenses. From a customer perspective, this felt unfair. When an order issue occurs, customers expect a company to take ownership of the problem and work toward a reasonable resolution. Instead, I felt as though I was being penalized for trying to correct an issue that I did not intentionally create. The entire situation resulted in unnecessary stress, wasted time, and a level of frustration that could have been avoided with better customer service and communication. Purchasing wheels is a significant investment, and customers should feel confident that if something goes wrong, the company will stand behind them and work toward a fair solution. While the products themselves may be fine, customer service is what customers remember when there is a problem. Unfortunately, B&B Wheels failed in that area during my experience. Because of the poor communication, refund delays, return shipping dispute, and overall lack of customer-focused resolution, I cannot recommend B&B Wheels and would not choose to do business with them again.

I ordered a set of four wheels from BB Wheels for around $1,000. When we brought them to the shop to have the tires mounted, we noticed a couple of obvious imperfections — one wheel had a small dent and another had a blemish/mark in the finish. The shipping boxes were in perfect condition and the wheels stayed in the boxes until we brought them to the shop, so these appeared to be factory/finish issues rather than shipping damage. I contacted BB Wheels and sent photos. Their solution was to offer me a **$25 credit on a roughly $1,000 order**. Realistically, it wasn't worth the hassle of shipping large, heavy wheels back, waiting for replacements, and then having to bring everything back to the shop again, so I kept them. The imperfections aren't catastrophic, but when you buy brand-new wheels, you expect them to arrive in brand-new condition. If they don't, I think the company should make a reasonable effort to make it right. I wasn't expecting a huge refund or free wheels, but $25 felt pretty insignificant considering the condition they arrived in and the amount I spent. Overall, pretty disappointing customer service and something I'd keep in mind before ordering from BB Wheels again.

Stay away from BB Wheels and XXR wheels. CRAP CS. BB Wheels has the worst CS and owns 3 competitive companies and a CS team of 1 to 2 people. This is a 30 day old brand new "XXR Wheels" rim that has color fade in less than 30 days. Only washed with soapy water which is what they recommend. They said chemical reaction. TOO SOAPY WATER? and only 1 out of 4 Wheels tells you its a manufacturers defect. Common sense. Have several images to show damage.

If I could give this company zero stars, I would. My experience with them made me feel like I was dealing with a scam. Their prices look unbeatable, which should have been my first red flag. I carefully entered my vehicle’s year, make, and model on their website. I also called them, emailed them, and even read them the exact specifications from the tires currently installed on my vehicle to make sure I was ordering the correct ones. They recommended a specific brand, assured me it was the best option, and I trusted their advice. After spending nearly $1,000, I received the tires and took them to the dealership for installation. I was immediately told they were NOT the correct tires for my vehicle. They had the wrong load rating, the wrong speed rating, and the wrong specifications. That’s when I discovered how their return process works. First, you have to pay to ship the tires back yourself. Anyone who has shipped tires knows how expensive that is. Then they charge you a 25% restocking fee. On top of that, they say they have to conduct an “investigation” that can take months before deciding whether you get your money back. So they sell you the wrong product, make returning it financially unreasonable, and leave you waiting indefinitely for a refund. That is exactly why my experience felt like a scam. Thankfully, I paid with my credit card. I immediately filed a dispute with my bank, and my bank refunded my money, not them. Learn from my mistake. Sometimes the cheapest price ends up being the most expensive purchase you’ll ever make.