BB WheelsReviews of bbwheelsonline.com

Wheels came with boxes destroyed due to bad packing. Wheels require specific 90 degree valve stems which say they are not included in description,however three boxes had one stem in each and one was M.I.A. due to box being destroyed I’m guessing and must have fell out. I assume the warehouse that handled my order put the stems in there to save me the hassle of having to find the correct ones on my own. When I called customer service she said they sometimes have stems laying around and will put in boxes,then another time she said they accidentally got put in the three separate boxes! She said she would not send me one stem after spending $600 because they weren’t in the description and referred me to a part # and told me I would have to pay for one valve stem! Very petty and I feel like my business is not appreciated!!! Nevertheless,I have two other vehicles that I will be buying wheels for! NOT FROM BBWHEELS THOUGH! If one of my employees did not take care of a customer that spent any amount of money over a $2 metal valve stem she would be looking for a new job after this incident!!!

I order a set of rim and they took money out of my bank account then cancel my order and now feel like I am getting the run around on a set of rims or my money back so what do I do now

WARNING: DO NOT TRUST THIS BUSINESS. They sold me junk TPMS sensors that aren't compatible with my car until some firmware upgrade for them comes out sometime in the future. I had these installed by my local tire shop... and my dashboard lit up like a Christmas tree 20 minutes later. 2 sensors giving complete wrong pressure readings and 2 sensors completely dead/not communicating with the car at all. Talked to BB Wheels customer service and they were COMPLETELY UNAPOLOGETIC and blamed it on the sensor manufacturer. They won't let me return the sensors because they were already installed despite that they wrongly recommended these to me and they DON'T WORK WITH MY CAR. This was for a new car and the car won't pass my State Inspection with the warning lights on the dash. I'm so screwed. They told me to go back to my tire shop in a few weeks and have them try again.... Which is GOING TO COST ME ANOTHER $150 from the tire shop on top of what I already paid the first time. They cost me hundreds of wasted dollars and weeks of wasted time. DO NOT TRUST THIS BUSINESS, THEY ARE GRIMEY AND DON'T SUPPORT THE PRODUCTS THEY SELL.

Company confirmed the wheels would fit prior to my order. The wheels do not fit. They are requiring us to jump through hoops just to return the item.

Bought 4 Black Rhino Fury wheels one came in damaged offer to keep the wheel for credit and they offered me $40 on a purchase of over $1900 ... poor customer service and the day I got the wheels and noticed damage they were closed for an event ...

Charging restocking fee and shipping fee to return a cancelled order.

Stick away from this company. Worst place ever.

Update - 10/26/21 - 3 months to the day later and still sitting on the same uninstalled, in the box, unmounted blemished rims and a stack of unmounted tires with zero resolution from BB Wheels. ______________________________ On 07/26/21 - $1,607.76 - Purchased 4 Vision Legend 5 142 Wheel 20x8.5 5x127 along with 4 Toyo Proxes St Iii Tire 275/50R20 113W First the lag, hours and days, in customer service responses or having to chase them down via phone or email is extremely disappointing and frustrating when already dealing with an extremely disappointing and frustrating situation with the product you have received. When I Received my order the tires were fine. however upon inspecting the wheels - one wheel, although the box was correct contained the wrong wheel, was black and a 6 lug and two wheels had major manufacturing face blemishes/defects. I sent extensive pictures of all wheels. It took two days back and forth with Gabby and then Sarra to get RMA. The 3 replacement wheels were shipped plus additional insurance as a courtesy and I was given a verbal guarantee by Sarra that all wheels would be visually inspected prior to shipping. 08/03/21 - I boxed up the 3 wheels that were and issue and took to UPS. 08/05/21 - Replacements received. I inspected all 3 wheels. To my dismay the 3 replacement wheels all had major manufacturing face blemishes/defects. It was abundantly clear that boxes were never opened and that the wheels were never inspected (this was confirmed by Sarra who also now changed from "will inspect" to "try to inspect"). You would think that given that one wheel form my original order was completely the wrong wheel (spoke, bolt pattern, and color) that someone would have absolutely opened up each box and checked each wheel. Again I sent extensive pictures of each wheel. I spent next two days trying to resolve this again. Apparently the additional "courtesy shipping insurance" was worthless. Instead of helping they want me to return wheels and tires because they "couldn't guarantee that the wheels wouldn't have blemishes/defects on them" and would issue "a full refund within our return policy of not being used, installed, or damaged due to improper packaging". Again the wheels weren't damaged in shipping but all had manufacture blemishes/defects. Sarra also pointed the finger at manufacture as "we (BB Wheels) are only a drop shipper" which is not an acceptable excuse. As a small business owner myself if I am selling something, drop shipped or not, I am the face of that product as the seller and not the manufacture and thus I am solely responsible for representing that product. This is unacceptable because for many reasons. One, my issue here is not with the tires and is solely with the wheels. Two, having worked in the automotive industry myself I know that auto parts - such as wheels - with blemishes/defects are know as "blems" and are labeled and sold as such. Three, selling blems as new is unacceptable and as a buyer putting out money in good faith expecting new product is not unreasonable. I am now out 5+ days of work & $2400+ in income plus a truck that is going on 4 weeks without wheels & tires having to deal with this whole mess. So here it is 08/20/21 and I still have 3 out of 4 wheels with blemishes/defects with zero contact back from BB Wheels (Sarra) since 08/10/21 as to a mutually agreeable resolution. I still have zero new tires mounted on new wheels and zero new wheels and tires installed on my truck. not to mention this is having a 100% impact on my business I do a sole proprietor small business owner as well as impacting my other responsibility as a single parent of a child with a disability. And the solution is so simple - just have three visually inspected wheels free of blemishes/defects exchanged for three I have and the whole problem is solved. It really makes me question their "About Us" page: BB Wheels is a small family owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires and vehicle accessories.