Better Business BureauReviews of bbb.org

With no human working online anymore what good is the BBB? THERE IS NO WAY TO GET HELP FROM THEM ANYMORE... COMPANIES THAT ARE NO GOOD ALSO KNOW THIS... SO THEY KNOW THEY CAN GET AWAY WITH ANYTHING THEY WANT NOW..... THE GOV'T NEEDS TO REMOVE EVERY ONLINE BUSINESS AND DISCUSSION SITES...

Useless and impotent. A waste of your time. They will write a letter to the scammer on your behalf. If the said scammer doesn't reply, that's it. You might as well ask your mommy to do it.

The services they provide, they can't even provide. I start a claim that goes no where because the fraudulent company lies and says otherwise without proof and you have proof but then they say claim is closed and they are satisfied with the business efforts witch is responding twice with lies and no proof and that your proof and complaint are irrelevant to the end decisions because they where atleast willing to lie as a response. What a failure of a consept and I will never utilize this service again as it was just a waste of time that only served to annoy me further.

BBB is a complete scam. Their ratings are complete BS. Anyone can complain on their site about you without any proof, even if they are in a different province and you've never dealt with them.

BBB offered a membership to AAA auto club as part of our initial membership, which I joined. Then I started getting calls from local agents at AAA NW Arkansas for insurance quotes. The policies they offered were fraudulent and we were uninsured on our home for 3 months and the agent never notified us that the underwriter for our homeowner policy had not approved it. (First premium already paid). When I requested a copy of the policy they sent a notice that the policy had been cancelled. Truth was they never approved it. No refund. And we still are fighting with them for pulling premiums on our car insurance which we cancelled in January (it is June now). If BBB aligns with this type of business, I don't respect the organization and will soon cancel my membership with them. .

I was very pleased with the service I received from BBB. They were efficient and helpful. They communicated with me promptly and answered any questions without delay. My complaint has been resolved, which is a satisfying outcome.

I have subscribed to the BBB in my business. I went to check on a supplier that has an A+ rating. They had 32 reviews; every review was 1 star. Yet they still have an A+ rating. What a disservice to people who trust their ratings.

Sometimes the BBB can be helpful, but other times it will side on the side of the business or keep asking you to work with the business to find a resolution, regardless if you have enough proof the business was wrong or that you have repeatedly tried to rectify things with the business. Even though it is a non-profit organization that appears to be on the side of the consumer, it is funded by the businesses that are listed on their website. You can find instances of where companies have 1000 complaints but still have an A+ rating, which is unrealistic! The businesses know that if they resolve the issue with the company it helps retain their high rating and that even a certain percentage of not resolving the issue will still retain their high rating. Apparently, the BBB doesn't include any aspect of the number of complaints as a reason to reduce the rating, nor does it include any aspect of the severity of the issue. I have had some success with using the BBB, but I can think of at least two occasions where any reasonable person would have sided against the business and yet the BBB simply respond that I needed to give the business a chance. No amount of proof that I had given the business a chance and then some, and then some more, and then some more, got the BBB to find in my favor. I do realize that the BBB can't force the business to do anything, but they certainly could have found against the business and affect their rating so others could make a properly informed decision.