Better Business BureauReviews of bbb.org

Grassy J lawn service. Disappointed with communication. Took a cowardly approach and would not discuss. Terrible customer service.

I usually trust BBB complains system to bring problems to companies attention that otherwise go unnoticed. However, some of my last reviews about a health care monopoly in charlotte, nc, have not being published making me think that BBB is protecting the company from accumulating more terrible reviews about their authoritarian services and ripp off billings.

BBB offered a membership to AAA auto club as part of our initial membership, which I joined. Then I started getting calls from local agents at AAA NW Arkansas for insurance quotes. The policies they offered were fraudulent and we were uninsured on our home for 3 months and the agent never notified us that the underwriter for our homeowner policy had not approved it. (First premium already paid). When I requested a copy of the policy they sent a notice that the policy had been cancelled. Truth was they never approved it. No refund. And we still are fighting with them for pulling premiums on our car insurance which we cancelled in January (it is June now). If BBB aligns with this type of business, I don't respect the organization and will soon cancel my membership with them. .

Sometimes the BBB can be helpful, but other times it will side on the side of the business or keep asking you to work with the business to find a resolution, regardless if you have enough proof the business was wrong or that you have repeatedly tried to rectify things with the business. Even though it is a non-profit organization that appears to be on the side of the consumer, it is funded by the businesses that are listed on their website. You can find instances of where companies have 1000 complaints but still have an A+ rating, which is unrealistic! The businesses know that if they resolve the issue with the company it helps retain their high rating and that even a certain percentage of not resolving the issue will still retain their high rating. Apparently, the BBB doesn't include any aspect of the number of complaints as a reason to reduce the rating, nor does it include any aspect of the severity of the issue. I have had some success with using the BBB, but I can think of at least two occasions where any reasonable person would have sided against the business and yet the BBB simply respond that I needed to give the business a chance. No amount of proof that I had given the business a chance and then some, and then some more, and then some more, got the BBB to find in my favor. I do realize that the BBB can't force the business to do anything, but they certainly could have found against the business and affect their rating so others could make a properly informed decision.

They’re over here, shilling credentials they’re given companies that are no good A* because they pay, this is very disappointing. people think they’re affiliated with the government. They hear BBB they’re like. Oh yeah they’re good. No, it’s a private business.

Recently I've had issues with a construction company that BBB has rated as a A+ company. My review is valid and I've had to post a number of problems along the last years time when dealing with that company. The only way they'd reply it even acknowledge me is when I reported on their site. Each time, I heard more lies and blamed everything on others, never taking the blame when it was the only reasonable explanation. They have a list of excuses they use that can be sent I other posts from other people who encounters the same issues. Each time the posts are marked resolved but due to how they have it set up, I couldn't add anything to my original post if reply with a follow up after they did not follow through with what they said. Those posts need to open for rebuttals and not restricted to a one time thing with only 1 additional time to add to the case. There should be an automatic rating system that needs to be implemented. After the company offers their solution, BBB needs to email users with a questionnaire that outlined the users overall satisfaction with the outcome. This is the most important part of the entire BBB experience and it's not even any part of their concern. I would think that any company that offers a solution but then ignores that person needs to be known and recorded as a lie. They offer little real reviews now. Marking my post as solved after they did nothing but ignore me and when I return to let BBB know they give me 2 choices, accept the offer and close it resolved it deny the offer. Well what happens when they refuse to even talk directly to me? I call to make sure they're sending me the check they promised and never reply back. They purposely wait until my post is at the last few days before they send an apology and say they'll pay up now. Even though I know I've been trying to get them to acknowledge me for 2 months and doubt they'll follow through, I only have a day before BBB will close that case. Giving me the 2 options When I contact BBB through my email asking about this option if picking between agreeing or not and what other options I have since I agree but don't want the case closed until I receive payment. They failed to reply in any way. I sent another email asking again why my post was closed as solved when the company did nothing and still ignored my messages. I was told to return to the site but found nothing that I could do. I've tried numerous times to reopen the case or at least be able to add that they did not resolve the matter and have ignored me for 3 months and not replied back to 4 phone calls always saying the people I need to talk to are not available and never return a y messages I leave, ive texted several different people within the company and never get any replies. I've personally emailed the regional manager and text him several times and have not seen any replies or phone calls. But the BBB stands behind these terrible companies that admit fault and then don't follow through with their offers. It's like I'm wasting my time and I'm providing a false rating of those companies when I post there. Each time it looks like I'm happy with the results but I rarely ever see anything done through posting on BBB. I know Trust Pilot will not remove my post or mark is as resolved until I say so. I can return and update my post at any time but I can't change the rating (that's the one thing that needs to be changed here) I should be able to give a better or worse score as time progresses.

Had did a BBB complaint on Key Property Mgmt of Las Vegas early Jan 2025 as this owner doesn't have great leadership was directed to him if any issues from property owner, who cowardly couldn't take the responsibility but gave it to another coward who ghosted me since the legal action from 2022 that they acted like they didn't exist when found out it was their fault as well as the HOA, First Service Residential, but no one in this world seems to admit it maturely but to blame it on a veteran to pay everything out of pocket for them as they're both not knowing how to be responsible adults. This case was about excessive noise pollution of family from overseas who moved here 2023 and I moved here since 2011. How messed up is the picture when I tried to complain about their little vicious kids who vandalized my home twice then overwhelmed me of their nuisance disruptive living as this is a quiet community, per HOA security. The closing of the case from LV BBB on Key Property Mgmt (Rep is Terry C) was unfair as he got his last word to me which was a lie to me and this wasn't resolved till he contacts the property owner himself as I told him she will not respond to me at all, even if she went through the LA fire. I've dealt with this BBB from the past up to now even who covered this case is a bit rude to me but I know God looks over these people and I believe what goes around comes around for those who wrong people.

Seems like a lot of dissatisfaction with the BBB recently. I filed a complaint and a couple of weeks later it was closed as "unresolved". If the details of my complaint aren't visible to those who may want to check out companies there is no motivation for them to be responsive.