Better Business BureauReviews of bbb.org

I don't get all the hate on here for the BBB they are split in regions and at least in my experience have been great as a consumer

Gainesville Mechanical, Inc. Todd Lowrey Recently purchased a house with two-zone heat pump systems located in the attic space. Wanted to minimize possibility of damage resulting from water leakage. After a couple of hours researching the internet for information and customer reviews on HVAC companies servicing my area, I decided to call Gainesville Mechanical, Inc. Large number of reviews with the majority being positive. Todd Lowrey, came out yesterday. This was a great response time since I only called for an appointment 5 days earlier. I explained what I needed and he immediately started inspecting the two systems. One of the systems checked out perfectly. Todd discovered the other system had an undersized filter which had dropped out of the slot and into the space below. Therefore, there was no filtering of the air for some time. Todd pulled it out, vacuumed out the space and thoroughly cleaned the evaporator coils. He then installed a new, correctly sized filter. He then inspected, tested and cleaned the outdoor condenser units. I asked him about the testing of the drip pan drain pipes and he told me he had blown air into them and found them to be clear. After telling him of my concern regarding condensation collecting in the pans, should the tubes become clogged, he suggested a condensate detection switch. After he explained the different types, I agreed to Wet Switch® Flood Detectors. These are devices which, if any water is detected in the pans, will automatically shut off the systems. This gave me a great sense of relief, knowing I need not worry about the pans overflowing and causing very costly damage to the ceilings and rooms below. Todd was great! Very friendly, knowledgeable, experienced and professional. His visit resulted in a large weight lifting from my shoulders regarding any concern with the service, maintenance, and dependability of my HVAC systems. I highly recommend Gainesville Mechanical, Inc. and Todd Lowrey for your heating and air conditioning system needs.

I am from South Africa, I saw reviews of people who were scammed by Green card organization on this platform, I am also one of the people scammed by this organization. I was trying to lodge a complaint but just because I am outside of the US I learned that it disqualify me. So if you can help me just want to know of any method that I can resort to in order to get help. Please BBB help me, I saw on the net you helped a lot of people.