Better Business BureauReviews of bbb.org

Completely Decked Out in Belton, Texas exceeded my expectations by leaps and bounds when they build a beautiful pergola and cover for my patio. Josh and Nathan Rice and their team will arrive on time and with a crew and all the materials prepared and ready. My patio went from a hot purgatory to a cool oasis in less than five hours. The Completely Decked out team worked together like a well rehearsed symphony. Each part of the team complemented the other. Before you know it the work is complete and looks absolutely beautiful. From beginning to end the process is smooth and enjoyable. S. Tagstrom

The Better Business Bureau is a wonderful company to work for. They have integrity and some of the most professional, friendly and helpful people you'll ever meet.

Failed to help us resolve an issue with our subcontractor. I used to think BBB was a good outfit. Now I know it is incapable of fair dealing.

I LOVE the BBB ! they make companies responsible for bad business practices accountable ! and the process is so seamless and quick.

BBB is totally untrustworthy. If you write a review on a company that they represent. Your complaint and review will be removed. Not reputable

As the owner of KeepMoving Logistics, I’m extremely disappointed with how the Better Business Bureau operates. Despite our efforts to resolve customer issues professionally and promptly, the BBB consistently presents our company in a misleading light, often without considering the full context or verifying facts accurately. We’ve responded to every complaint submitted and offered reasonable resolutions, including refunds and internal corrective actions. However, many of our updates and explanations are either ignored or downplayed, while reviews and complaints — even those based on misunderstandings or one-sided claims — remain public and unbalanced. The BBB does not function as a truly neutral or supportive platform for businesses. It feels more like a tool used to amplify negative feedback without accountability or any real vetting process. Their rating system lacks transparency, and their platform gives no meaningful opportunity for business owners to represent their side of the story effectively. We strongly encourage other business owners to be cautious when relying on the BBB’s reputation. Their model seems outdated and unfair, especially for small businesses trying to provide honest service in a competitive market.

The BBB is for the business not the customer. They did absolutely nothing for me. What is the point of having them if they are not working for us?

Just about every company that is in their system has an A+ rating despite there being no possibility, by the bad reviews in sheer number falling far below any reasonable grade even resembling the grade. College would have been so much easier if they used this grading system, because you could not show up a single day and expect a 4.0.