Bay Alarm MedicalReviews of bayalarmmedical.com

We have used bay alarm for over 5 years. Recently, our elderly Mother fell in her kitchen and broke her hip and wrist. She was found unconscious on the floor trying to push her bracelet alert button but for some reason did not alert. While she was in hospital and skilled nursing center for recovery, I called Bay Alarm to see if we could temporarily pause the service without canceling since she wouldn’t be in her home and didn’t need the service until she returned home. They said no, you will need to cancel service. Moreover, I was threatened with increased charges, return box fees and another activation fee should I turn service back on later. Why should we pay for a service that isn’t needed for a few months (because system failed to protect her). Needless to say, we are cancelling the service and never again using bay alarm!

I called to have my mother’s response address changed for services. The operator who I helped me today is named Vivian. She was very patient when I was unprepared and helped me find the right information to changes I needed.

Although it took a while to verify a credit card, I appreciate Kobe‘s patience and helping me set up the bay alarm system.

Gina was the most pleasant sales rep I have ever spoke to. Very knowledgeable about the product and very helpful. Before I knew it I was on the phone with her for 47 minutes.

Angie provided wonderful customer service, she helped with my order and confirmed all information on the account was accurate and up to date. She was a pleasure to work with.

Nancy was able to take care of all of my issues - she did an excellent job and deserves a 5; but the system itself - that is, the web page was awful; I spent almost an hour trying to enter my info and it turns out that my salesperson made a mistake in entering my data, also there are errors on the form - it wouldn't accept accurate phone numbers and it was very confusing. I'm a tech expert, but I found it impossible to fix this error - it had to be fixed by someone online. So the customer help was great but I shouldn't have needed it.

Instructions were brief and direct

Bought this system for my Mom. Talked to Troy before the purchase and he was fantastic in helping me pick out the right unit and equipment. After purchasing I spoke with Vivian in customer service, she was very helpful by explaining all the equipment to me, reviewing the account to be sure I set everything up correctly, and stayed on the phone with me while I tested the unit for the first time. So far I’m very impressed with the customer service I’ve received!