Bay Alarm MedicalReviews of bayalarmmedical.com

The lady was very knowledgeable and took all the time I needed to setup my machine I would highly recommend this company

Austin did a wonderful job. He made sure we understood how to test our equipment monthly and discussed various options available.

My 84 year old mom was reluctant to embrace the need to have this device but she agreed to a 15 day trial. Customer service was great, but the equipment was disappointing. When testing, the dispatchers voice over the box was VERY LOUD and garbled. The sound quality was horrible. We could not understand what the dispatcher was saying. Also, my mom has a weak voice (lifetime smoker) and she keeps the TV on 24 hours a day, so the dispatcher could not hear her. She was sitting only 8 feet away from the box but the TV completely drowned out her voice. The only way mom could communicate with the dispatcher in an emergency would be to turn off the TV (not gonna happen) collapse within 10 feet of the box (unlikely), and shout as loud as she could. So what's the point? If the person using the technology is open to wearing a smartwatch, they can talk to the dispatcher through the smartwatch. That would have solved my mom's problem, but mom was not open to learning new technology (she does not even have a cell phone). By the time we finished several rounds of testing, mom was angry and resented the invasion of this equipment into her home. Sigh. I sent it all back.

The Bay Alarm Medical Alert base and buttons came as expected. Unfortunately the lock box did not. Some how the original rep did not add on to initial order. I called the company and the rep added it to the order and had it shipped and waived the shipping fee. The system itself was fairly easy to set up and had it up and running in about 30 minutes.

Chris was extremely helpful and thorough and treated my very sharp mom with kindness and respect. Some small glitches in the audio on our 3 way call.

Derrick helped me and was so knowledgable and professional. I really appreciated his help in resolving my issues.

Great support by Roy!!!

Ben was great, very helpful and knowledgeable. A pleasure to work with this evening.