Bay Alarm MedicalReviews of bayalarmmedical.com

The SOS micro is easy to charge/recharge, and upon testing the SOS button for the first time, I found the AVA (automatic virtual assistant) voice was loud enough to hear easily, and it connected me to a dispatcher quickly on request. It and the dispatcher knew who I was without my having to identify myself. It was easy to hear the dispatcher, too (I am slightly hard-of-hearing) and she was very polite when I said it was just a test. As for the website, it was mostly easy to fill in the necessary contact info except when I got to my emergency contact person- I could not get a phone number to go into the space for it. (I called cust svc. and they put it in for me) Also, where you enter locations of lockboxes, etc. it would be better if you could put in more than 50 characters in the provided space. How about 100? Anyway, I am wearing the device as a watch because I have a pacemaker. It is comfortable and lightweight.

Natasha was a great . She was a great customer service Her help was really appreciated.

Amnesia was very patient and helpful solving our problem.

I was a long-time Bay Alarm Medical customer and used their wristwatch service. When I decided to switch to another company (MEDICAL GUARDIAN) because they offered a free medical alert pendant, my wristwatch was also beginning to fall apart, and I didn't want to buy another one. The frustrating part is that I had just renewed a three-month monitoring service for $120. Since I was leaving, and wouldn't use that service, I asked for a refund, but unfortunately my request was declined. I understand companies have policies, but I'm disappointed to be paying for two monitoring services at once when I can only use one. After being a loyal customer, I wish there had been some flexibility. Also, I never received a copy of the company's policy on refunds for unused monitoring services, so I didn't know I wouldn't be eligible. I believe customers should be clearly informed of those policies, especially when it involves paying for services not yet rendered. I'm just very disappointed with how this was handled.

Your agent Roy was extremely helpful in assisting me to make a transition to a temporary location for my Bay Alarm services. He was clear in explaining what I did not understand at first, patient & thoughtful in giving me directions. You are very fortunate to have such a competent and considerate employee.

They were pleasant an95 officiant

Had a very good experience. She was patient and kind.

Mary was professional and helpful, so far I have nothing to complain about and I am sure it will continue to be that way. Thanks for your good service