Bay Alarm MedicalReviews of bayalarmmedical.com

Customer service was very helpful, courteous and pleasant thank you!!!!

Anitia helped me to set up some emergency check-in contacts with my neighbors. She answered my questions and set up the current list of neighbors and phone numbers to report to them in case I have an emergency without being able to advise you. Thank you very much for your support.

On 8/2/2026, our Oma, a 103-year-old woman fell, pressed her Bay Alarm Medical emergency button repeatedly, and no one came. She remained on the floor for FIVE HOURS. Our family has trusted Bay Alarm Medical for approximately 13 years to protect our 103-year-old Oma. When she fell and couldn't get up, she pressed her emergency necklace multiple times. The base unit reported a “connection error.” No call. No response. No help. Five hours later, my wife returned home and found her. She pressed the button and also received a “connection error.” On a second attempt, it finally connected. We contacted Bay Alarm Medical. They tested and replaced the equipment, but that doesn't answer the most important question: Why did a system intended to summon emergency help fail when it was needed most? I subsequently wrote directly to Bay Alarm Medical’s senior management requesting a formal investigation and explanation. They did not respond. Fortunately, Oma survived those five hours on the floor. Another elderly person might not be so fortunate. Oma pressed the button. Multiple times. No one came. For five hours. After 13 years as customers, we deserve an explanation — and so does every family relying on a medical alert system to protect someone they love.

Unit stopped working after less than a year. Customer service and tech support not helpful. Only solution was to buy another unit. They also initiated alerts that no tests have been performed even though they know the unit is not functional. They also billed another month for a non-working unit. If you read the fine print there isn’t a warranty unless you pay a monthly fee for it and it only covers the device replacement once. It is. It part of the unlimited base unit warranty. We’ve canceled and will be going with another service. Not impressed.

I had a medical energency and the equipment failed. I spoke with Bay Alarm the following day and was assured someone would be in touch with me re the technical issue. Noone followed up. I had to initiate a call with customer service which was a complete waste of time. I was on the phone for approximately 30 minutes and the issue was not resolved. I had tested the equipment numerous times over the previous months and it worked perfectly. I rarely write negative reviews but Bay Alarm's failure to follow up after they promised to do so, left me with no choice.

Chris did an excellent job.

Excellent service

I would not recommend this company to my worst enemy. They advertise guest tracking. It doesn't exist. Apparently you have to activate the help button and fall alert device separately. This should be included in the instructions. Its not. I have his device ID abd called Tech Support to have it activated. She talked over me the whole time. Several hours later is says "not activated". I sent an email to customer support. He also tells me the device is activated. The app still says its not. IF you want support and accurate information, you wont get it here.