Bay Alarm MedicalReviews of bayalarmmedical.com

Staff was very polite and knowledgeable. Went above and beyond and made everything easy.

He checked my system twice. Very helpful and I appreciate it very much.

Two people worked with me to ensure the system was working correctly and updated the database. Both were pleasant and helpful to ensure the entire system was working properly.

Customer service agent was very polite and very courtesy. He took time to patiently walk me through the process. Good service!

Very helpful customer service people.

Customer service has declined in recent years overall, for most businesses. My experience with Bay Alarm receiving help from Vanessa, just now, was the best I have had in years. She answered all my questions and solved all my problems very efficiently and was helpful in every way. The only improvement for Bay Alarm, from my prospective, would be to have longer time when service is available. 6:00 AM your time is 9:00 our time. Also having someone answer the phone instead of having to leave a message.

The representative was very helpful in cancelling the services for my mother-in-law who is in a nursing home on Hospice care. She was very compassionate during this difficult time in our lives. My only suggestion is to make sure the customer can understand the representative. I had a difficult time with her accent.

Resolved situation in one call. Very professional.