Batteries Plus BulbsReviews of batteriesplus.com

Paid over $100 and waited a week for a car key fob. I asked repeatedly if I was going to be able to leave the store with a working key for that price and they said yes. When key came in, I called and they said I had to make an appointment it was only available on certain days and I hadn’t been told. I drove across town for the appointment, waited 20 minutes to be told that they don’t have a code to program it and I’d have to wait two more days and pay 25 more dollars to get it . After significant back-and-forth they agreed to waive the $25 but I would still have to wait days and then reschedule again and come back again . I got a call the next day saying they couldn’t get the code. They did not apologize. I was listening for it. They said they’d give me my money back, but even that is ending up being multiple calls and days later. 2 weeks later I have no key & have wasted hours of time and money. My key is from a major manufacturer and it’s offered on their website. They charged me a programming fee before I could even get the key sent to my city. Why was it a surprise to them that they didn’t have the tools to perform the service I paid for. Just disappointing.

After visiting your Bellevue and Sea Tac stores where customer service was non existant I was encouraged by a friend to visit the Puyallup store. I was looking for a battery pack for a heated vest and when I asked at Bellevue store it was curt, "No, nothing like it!" At your Sea Tac store I didn't get all the way through the door carrying the vest before I heard, "We don't carry them!". No one made eye contact or got up from their computers. At that point I was finished with BatteriesPlus. What a positive experience with Jamie at Puyallup store! She sold me a battery pack that works wonderfully and I would go back to that location! 5 stars for Jamie, 0 for other 2 stores!

I purchased online for store pickup. I use virtual credit card numbers for online purchases so I can lock them when not in use. Batteries plus Bulbs requires you to present the credit card you used for the online purchase when you pick up the order. This is impossible with virtual card numbers. Be aware you cannot use virtual card numbers online at batteriesplus.com. This is the only online purchase - in store pickup I have encountered that required the credit card to be presented at pickup. In my experience Walmart, HomeDepot, Lowes, Target, Staples, OfficeDepot do not require credit card presentation at pickup.

PLEASE,do yourself a favor and stay away from this company,specifically the Fort Lauderdale location .I order "online" a battery for my car.Latter it was confirm by email to pick up and when i arrived ...they don't have it...the guy wanted to sell me a downgrade battery or a marine??? battery for my car???.Manager was not there (clocked-out) ,never called back with any apologies and still waiting for my money back....need it "manager approval" i was told, for canceling my order. Again,stay away.

Get your purchase right the first time because there’s no going back. Return policy is horses#*t, won’t be back. Update: manager contacted me and processed the return/exchange. Upgraded from1 to 3 stars; satisfactory result, difficult process.

My Garmin GPS internal battery was failing. I went to Batteries Plus Bulbs corporate web site, put in the model number of my GPS and the corporate site presented the battery they had for my GPS. I ordered from the corporate site and picked up at the local franchise shop. Turn out the corporate match of battery to my GPS was wrong! The connector looked right BUT it was not and it split the fitting on my GPS connector, rendering the GPS useless. I had to purchase a new GPS that is not as full featured as the one their connector ruined. I contacted Corporate but they tried to blame their local franchised dealer! It certainly was not the locals problem. Several calls since to Batteries Plus Bulbs but no replay to even split the cost to me of their error. Horrible ethics. Will never purchase from them again and I would warn any person considering a franchise with them to "watch out"!

They are a scam! Replaced my battery and back screen on my Note 5. They replaced the glass back screen with a junk piece of plastic and the battery, it lasted less than 2 weeks. They did replace the battery under 30 day return policy but the replacement battery crashed after 2 weeks rendering the phone unusable.

We have used Batteries Plus Bulbs in Sacramento at the Howe Avenue store numerous times over the past year. Although we have had good customer service each time, my most recent visit on 11/21 was "over the top". The store was busy, the night before Thaksgiving; all three employees were waiting on customers. Chris/Sales associate greeted me immediately when I entered the store, and said he would be right with me after he finished with a customer. After 10 minutes, he came back to assist, apologized for the wait and although he did not have the items I wanted in stock, he offered to order it online for me and ship to store. I ordered 20 special wattage light bulbs and asked the price for each item. He said that because of the wait and I was ordering 20, he gave me the corporate pricing of $1.27 per bulb, instead of the $2.99/ea, which was a HUGE savings. I just received a call from Chris today, 11/23 letting me know my Items were received. The turn-time was 3 days, the pricing was great and the customer service experience was EXCELLENT. I definitely will be making this my "go to" store. Chris is definitely an asset to this store!