Angel P.
Nightmare for Online Shopping
I did some shopping online during black friday. I guess the site was overloaded so it was not processing payments it kept saying error. I called customer service and I was told that they knew about the error and I should just keep trying until I got a successful payment confirmation page. I kept trying until I got the successful page. I thought everything was good. I wake up the next morning to an additional six orders that had been placed and sent to my email. Turns out Bath and Body Works went in and charged my card for everytime I pressed submit even though it said an error and the site did not process it. So they racked up a total of $850 on my card in one night for additional orders that I did not ask for. I gathered all of the order numbers and cancelled everything. I called to customer service spoke to six different agents. All stated that the orders were cancelled and should drop off of my card within five days. They did not send in a confirmation to the cancellation which I thought was strange but I let it go. Three days later I get emails that the orders had shipped and the charges were not dropped off as promised. I called the company back and was told by a supervisor that order cancellations were not promised and they are sorry. All the while my bank account went into overdraft because of this. The company did not care. Manager stated that it happened to a lot of people. She stated that she does not have access to the warehouse number and those people have control over cancelling the orders. I was told that she would intercept the packages and i would get my money back. The packages were intercepted but still no refund. Let this be a lesson to everyone do not buy online from this company. They do not know how to cancel orders even when they were at fault